Yves RocherAs the leading cosmetic brand in France, Yves Rocher has been dedicated to skincare and beauty based on botanical ingredients for 65 years. Our philosophy centers on botanical cosmetics - products derived from natural ingredients - crafted with plants grown in our own fields.
Yves Rocher (yvesrocherusa.com) has 177 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Kamala M.
Stuff is awesome. Shipping is quick. They stopped sending free samples though, hence the 4 stars instead of 5.
Response from Yves RocherApr 20, 2026
Hi Kamala, Thank you for your feedback. We are glad you enjoy our products and fast shipping. We also appreciate your comment about samples and will share it with our team.
slw
The products came quickly. However, one of my items is missing, It is not on my packing slip nor is it showing in my original order on the web site, An explanation would be nice,
Response from Yves RocherApr 14, 2026
Hi, Thank you for your feedback and we are sorry for the confusion regarding your order. Our team will reach out to you directly to review your order details and provide a clear explanation, as well as resolve this for you as quickly as possible.
Michele A.
I love the smell but it seems to be stuck in the bottle and I shook it and shook it but still is like firm like jello.
Response from Yves RocherApr 9, 2026
Hi Michele, Thank you for your feedback. We are sorry to hear about this issue with your product. Our team will reach out to you privately to assist you and find a solution.
Alex
Love, love Yves Rocher products! Amazing quality, nontoxic ingredients with gentle yet effective results. I have come to depend on yves rocher for all my skin care the last several years. I recently went the website to get my favs, but sadly many of my beloved items have been discontinued. Please bring back the Pur Menthe, Hydra Veg moisturizers and Raspberry & Peppermint line of products! Thanks! Signed, a long time, repeat customer ♡
Response from Yves RocherMar 23, 2026
Hi Alex, Thank you for your continued support and for sharing your favorites with us. We truly appreciate your feedback regarding discontinued products and will pass it along to our team.
An K.
I love the products and have been a customer for over 20 years. I am not happy about the $11 flat shipping. That is hefty and discourages customers from ordering
Response from Yves RocherMar 23, 2026
Hi, Thank you for your loyalty over the years. We appreciate your feedback regarding shipping costs and will make sure it is shared with our team.
Laura O.
Love using the Raspberry Vinegar for my hair! It feels softer and lighter after use and it smells soooo good!!
Response from Yves RocherMar 23, 2026
Hi Laura, We are so happy to hear you love the Raspberry Vinegar. Soft, light hair and a great scent is exactly what we aim for.
Marcia E.
The product is great, my hair is soft and shiny. Came quickly.
Response from Yves RocherMar 23, 2026
Hi Marcia, Thank you for your feedback. We are glad your hair feels soft and shiny and that your order arrived quickly.
Marimonica
I have been using Yves Rocher products since 1984, because my French girlfriend shared/gave me products she brought with her from home. I've noticed that there have been significant changes in the company's policies and procedures especially the past 6-7 years. Some have created a little sadness for me as a customer. I always share my love and appreciation for YR with my girlfriends here in the Chicagoland area. I feel that YR is worthy of my time and patronage. I appreciate the soy based ink used on all the printed materials, no testing on animals, growing your own lavender and other plants at the company's own farms in France, the fun discounts, and remembering me on my birthday and anniversary, best of all, I've never had a skin reaction. I have very delicate skin, and allergies. I am quite disappointed in the way my order gets delivered to me the last 6-7 years. The products are not protected/secured in the box and the box itself is not sealed well. I've had to call and complain that products must have fallen out of the box in transit. My other major complaint is that trying to get a phone representative is nearly impossible. It took me 3 different trys, ringing/waiting on hold for a combined total of 20-30 mins. Very irritating/ frustrating, all the time, every time I call the past few years. But, I love YR that much that I'm not going to give up on being on customer. I'm glad I was able to express these opinions because I was wondering if YR didn't care anymore what we customers thought/ felt.
Response from Yves RocherMar 23, 2026
Hi Marimonica, Thank you for your long-standing loyalty and for taking the time to share such detailed feedback. We truly appreciate your kind words about our products and values. We are very sorry to hear about the issues you experienced with packaging and reaching our customer service. This is not the level of experience we want to provide, and your feedback will be shared with our team to improve these areas. Your trust means a lot to us, and we hope to continue serving you better.
