YTMonsterReviews of ytmonster.net

Response from YTMonsterMay 20, 2020

Dear Absolute Gaming 7 If you let your campaigns run until completed, you will always get the services requested, and shall never pay for services not received. If you ever experience anything else, we kindly ask you to contact our customer support. We are always there and will do our best to help.

Response from YTMonsterMay 3, 2020

Dear Julie Jones, First of all, we are truly sorry to hear about your experience. But it is real users subscribing, and unfortunately some seek to exploit our community by unsubscribing shortly after having earned their credits. As it is impossible for us to prevent them from unsubscribing, we do what we believe is second best – and penalize them hard for doing so. However, in addition to what you write, users unsubscribing are not “safe” just because we’ve validated their subscriptions once. Instead we continuously monitor and penalize them if they unsubscribe, and anybody experiencing users unsubscribing will be fully compensated, as soon as we’ve identified and penalized the relevant users. You will therefore, as always, never pay for services not received! So, although we too find it highly frustrating that some users try to exploit our community by unsubscribing, we hope and believe that the penalization, over time, will significantly reduce the issue. To put it right, we offer you subscribers and promise you that you will never pay if you do not get them. Please let us know if there is anything we can do to help.

Response from YTMonsterApr 23, 2020

Dear Anonymous, We do handle refunds on a case-to-case basis, so we do definitely allow refunds under certain circumstances. I can see that you've signed up for a trial Pro subscription on two separate accounts. You can cancel your free 3-day trial at any time during the trial period, and still, keep the benefits for the full 3 days. If you do not cancel it in time, the membership will renew and you will extend the benefits for a full 30 days. Seeing as the trials weren't canceled in time, your subscription renewed on both of the accounts. For this, we cannot process any refunds. However, on one of the accounts, you have accidentally set-up an extra Pro subscription. This is one of the circumstances where we can surely process a refund, and that's only fair. I have already done so, and have also let you know on your tickets.

Response from YTMonsterApr 17, 2020

Dear Stefano Lodola I'm truly sorry to hear that your views never came and that you were told that your order would be fulfilled without it actually happening. This is definitely not the experience we're looking to give. If you can open a ticket referencing this review, and including all relevant information regarding either your order or campaign (depending on what it is), we will make sure to make things right.

Response from YTMonsterApr 17, 2020

Dear Cory Peters We’re truly sorry to read your brief “review”, as you have apparently never reached out to us to get help. We always deliver as promised, and you will never pay for services not received. We help thousands of users every day, and if anybody ever experiences any issues, our support team is always there and happy to help. We do of course encourage you to do the same:-)

Response from YTMonsterApr 3, 2020

Dear Armish Fatima We are truly sorry that you haven’t contacted our customer support, who would have loved to help you. From your review, it is clear, that you haven’t allowed our systems to complete your campaign. Our verification systems will never complete your campaign before you have all the views requested. And, if it ever happens that views are removed after completion, you should simply let us know, and we will, of course, compensate you.

Response from YTMonsterMar 26, 2020

Dear Colin Wilson, Campaign delivery speed is always a question of your campaign settings, number of active campaigns vs. number of users exchanging, and whether you have prioritized your campaigns or not. Completion time can vary quite a bit from time to time, and from campaign to campaign, and you can always see the latest completion times in section Community > Completion Times. Please keep in mind though, that these are averages across prioritized and non-prioritized campaigns. Unfortunately, we cannot see whether you have ever contacted our support team, and we are not able to see the specific campaign you are referring to. But, if getting 1,000 views has taken more than a month, we are sure that your campaign settings are far from optimal. We do try to provide the best possible guidance directly on our site, but if anything is missing, or if you ever experience any issues, please reach out. We are always here to help you :)