Capt M.
Extremely Disappointing Experience — “Live” Transition With No Live Account, No Timeline, and No Clear Payout Explanation
My experience with YRM has become extremely frustrating and disappointing. I was notified on June 24 that I was being transitioned to live status. After that, my simulated accounts were disabled. However, as of today, I still have no activated live account, no KYC/onboarding process completed, and no firm timeline for when I will actually be able to trade live. I have contacted support multiple times and have also reached out directly through Discord to leadership, including CEO Moe and COO Alexander, trying to get straightforward answers. I have repeatedly asked two very simple questions: When will my live account actually be activated? Why was my June 11 payout request denied? Instead of receiving clear answers, I have been told things such as “no ETA” and that the transition could take “2 months.” These answers continued for weeks after I had already received the June 24 live-status email. On July 2, I was specifically told that someone would contact me regarding both my payout and live transition. Nobody contacted me. The most concerning part is that YRM disabled my simulated accounts after moving me to “live,” yet the actual live account was never activated. That leaves a trader in limbo — unable to continue trading the simulated accounts while also having no functioning live account. I have also repeatedly requested the specific reason in writing for the denial of my June 11 payout, and I still have not received a satisfactory explanation. I understand that live-account transitions can take time. What I do not understand is disabling a trader’s existing accounts without having the live account ready, providing no firm transition timeline, and failing to respond clearly to repeated support requests. I previously had a better impression of YRM, but the lack of communication and transparency during this process has significantly changed my opinion. I am posting this review because repeated private attempts to resolve the situation have not resulted in clear answers. I will gladly update this review if YRM resolves the issue, provides the reason for the payout denial, and gives me a clear path and timeline for my live account. Until then, I cannot recommend YRM based on my experience.




