Linda
Terrible Company
Terrible Copany. After I ordered the product, I found out I was allergic to one of the ingredients in their product and it was too late to cancel. I contacted the company when I received the product and told them the situation and asked for a full refund. None of the product had been opened. These are their responses, and the last one was the last straw! Comment: I need to return the product. I am allergic to one of the ingredients and didn't know it. Please tell me how to return the product and get a refund. Thank you, May 28, 2025, 1:57 PM (4 days ago) to me I'm sorry to hear about your reaction. As per our policy, we're unable to offer a full refund on opened products. However, we can offer a 10% refund, and you may keep the item—no need to return it. Please let me know how you'd like to proceed. Sophie from SkinBloom Cosmetic I paid $110.00 to you, 20% is not a good will gesture! Take the 20% processing fee from what I paid (22.00) and refund me the difference ($88.00) and that is a good will gesture. Thank you for your message, and we truly understand your frustration. We’re very sorry to hear that your experience hasn’t met expectations, and we appreciate the opportunity to make things right. As your purchase is covered under our 60-Day Satisfaction Guarantee, refunds are subject to a 20% processing fee in accordance with our policy. Based on your payment of $110.00, this would amount to a refund of $88.00 once the return is completed and the items are received back at our warehouse. Alternatively, to save you the hassle of returning the products, we can offer a 30% refund ($33.00) as a one-time courtesy. You may keep the products, and no return would be necessary. Please let us know how you’d prefer to proceed—we’re here to support you every step of the way. Warm regards, Maria Skinbloom Customer Experience Team Send me the return information. This is the last response I received, and it is totally out of line! Support 1:41 PM (3 hours ago) to me I'm sorry to hear about your experience. As part of our process, we kindly ask for a photo as proof in cases of allergic reactions. Without this, we’re unable to process a refund. Thank you for your understanding, and we’re here if you need any further assistance. -- Sophie from SkinBloom Cosmetics They have no RIGHT to ask for my medial information!!!!! If I could give a - 10 I would!