Trudy A.
I placed a large order back on November…
I placed a large order back on November 30th. Confirmation email received soon afterwards. When another order I placed with them showed that it was being delivered, I went to the website to question why I had still not received a shipping notification. This was on December 13th. Today I received their reply that the order was cancelled due to a ‘billing error’. Fifteen days after I placed that order I am finally told there was a billing error?? So I called their Customer Service number, on my quest to find out exactly what the error was - especially since my earlier order went through just fine with the identical info. Spoke to 3 different Customer Service agents (apparently the first 2 didn’t want to deal with me so they simply transferred me 🙄 - I was annoyed yet polite since I knew it wasn’t their fault). It seems the company didn’t like my billing address being a PO Box - although again, the first order went through just fine. They kept telling me they could reorder the items… no thanks! Especially since my billing info would be the same as I initially gave them. I do not believe they even TRIED to run my credit card - it would have gone through if they did. A VERY unreliable company that I will definitely be avoiding (even with having 8 grandchildren!) in the future. BUYER BEWARE!