You BoozeReviews of youbooze.com

Well they got me for $350 bourbon they didn’t have in stock 3 weeks ago. Got all the same responses as everyone else has. I won’t ever buy from them again…I still haven’t seen or heard from them…. RIP OFF!! Dan Frey

I completely agree with other reviewers. I placed three orders in December 16, 2023 for 3 special bourbon gifts that were to be delivered before Christmas (showed as in stock). The following week I tried to check status because none had shipped. No one answered the phone (multiple attempts over two days). No one answered the online chat help. Finally received an email response that they were hoping (hoping?!!?) to get the bourbon in stock the following week. This is the week AFTER Christmas by the way. And no guarantee it would be in stock. I asked them to cancel my orders and refund my money. They responded that per "company policy" there are no refunds on alcohol orders. Of course I responded that it was unacceptable since they sold me a product they didn't even have. They ignored that email. Now, nearly two weeks after Christmas, my gifts have finally arrived. Run away from these guys. Completely dishonest business practices.

They sell you what they don’t have and refuse refunds. I did a chargeback.

Took three weeks and they sent me the wrong bottle.

Total Scam!! I purchased $578 worth of items on the youbooze website on December 5th, 2023. All items I purchased were showing in stock and ready to ship in 3-5 business days. December 19th I reached out to them via email (as no one answers the phone) and asked where my order was. Response was a generic "sorry, busy season, we understand your concern and we are doing our best to get it to you". So, I email back that this is unacceptable, I either want the items shipped now, or I want a refund. They respond that they actually don't even have the items in stock, and they aren't sure when they will be in stock. Sorry, no refunds. However, they will give me a gift card (which had an expiration date of a month from issuance, which is incredibly illegal under Federal Law) and I could buy items that were in stock. I asked them exactly what was in stock, because the exact items I ordered were showing in stock on their website!!! I told them if by their own policy, "all sales are final" they need to deliver my items at the price I paid for, or give me a refund. Their expiring gift card is nothing more than a b.s. bait and switch. I haven't had any replies from these scammers since December 26th. I've turned this over to my bank hoping I can get my money back. Got my money back from the bank. Reported to BBB. Numerous complaints. Also submitted a complaint to the attorney General. Hoping this place gets shut down from scamming people.

A scam of a company. They advertise products and never deliver. Then they say the “distributor is out” but we will send you a gift certificate for the amount. DO NOT use this company

Seems there is a pattern here, this company is a complete scam. They provide a UPS tracking number but the item(s) are never received by UPS. No one ever picks up the phone from customer service. I filed a BBB complaint and reached out to my bank to investigate so I can receive a refund. TOTAL SCAM !!!!

If I could give no stars we could. We ordered an item that we could not find in liquor stores . Item ordered was in stock on-line but then got a email stating said item was not in stock. Told there were no refunds. Offered a gift card. Tried to order something of equal value that was in stock on-line. Received an email stating item was not in stock and no refunds. Had to dispute through my bank and got our refund quickly. DO NOT ORDER ANYTHING THROUGH YOUBOOZE.com. They take your money knowing they don’t have the product thinking their fine print means something. STAY AWAY.