You BoozeReviews of youbooze.com

Ordered 3 bottles. After a week of not recording any shipping info, I decided to reach to them. 3 weeks later and many emails later I received a response to two of the 12 emails I sent out. One email asked for status and they said that they can give me a refund if I don’t want to wait for one of the bottles to be in stock. The final email of me requesting a refund said that they can only refund one bottle cause the one is already packaged in the warehouse and the other is on order to be stocked. They stated that I can get a refund for one that isn’t packaged in the warehouse and that I will get a refund processed that day. It’s been 2 weeks and still nothing and no response. I feel like they’re just gonna keep my money

I placed an order, they took my money but I have never received my product!! Wont respond to emails either!!+

Ordered a pre-order in December and it is now March and I have not received it. It’s already in stores. Customer service is terrible. Wouldn’t cancel my order when I placed it. Three months later, I still have nothing. And they keep telling me to wait. Ugh.

The item was not in stock I asked that the order be canceled and they refused to due so. I has 4 or 5 emails asking for cancelation and left a message as well. They responded Thursday that the order shipped. This company has unethical business practices. This company knew I didn't want the item and shipped it without needing a signature.

The worst. Still no timeline on when my order is being sent. They don’t respond to emails. They don’t answer the phone or return calls. It’s a scam.

I placed an order for Clase Azul months ago, was told after several weeks that it was on back order. Then several weeks later I followed up and said cancel the order and I want a refund. The lady said in email that I would receive the FULL amount in form of a gift card and a 10% discount on a future order. I still have not received my gift card, my tequila still has not been shipped to my friends as a long past Thanksgiving gift. Last time I followed up to inquire to my gift card, I was told to confirm my email address to have a gift card sent and I STILL have not received compensation. Absolutely worst customer service.

Not happy when you h order it was placed without my permission

I never got the whisky I ordered, Your "company" is a fraud.