You BoozeReviews of youbooze.com

Horrible company. Never ship items and then dont reply to emails or messages through their site. Was supposed to issue a refund on an item they never shipped and still haven't done it. They take your money and ghost you.

I ordered three bottles of Elijah Craig Toasted Barrel Bourbon and two Glencairn Crystal Bourbon Glasses (order #25779). I have never received the order. YouBooze did send me one bottle of cheap ass Bib & Tucker that I did not order, however, claim that my order was delivered. I sent photos and have contacted their customer service several times by phone and email and all I get back is "we'll contact you in 24 to 48 hours". This order was placed in September 2024. It's now January 2025 and the matter is not resolved. Additionally, I ordered their Buffalo Trace Full Lineup Bundle (order #25777) for a friend. YouBooze delivered a part of the package, but still have not delivered the Blanton's to date. YouBooze - Please contact me to resolve as I am now really upset. Roger

I ordered a Special bottle of Tequila for a Christmas present on Dec 10th. It delivered today. I called, texted, emailed this company at least once a week for an update. I never got a response from a person. Just the standard email of “we are working on your order. A telephone call went to a voicemail box to a guy named “Tony”. I doubt if there is a guy named Tony that works there. You would have to be crazy to order anything from this company. Worst customer service ever.

I purchased a bottle of whiskey on 12/7/24, it showed as in stock and said it would ship in 3-5 days. I had not received it by January 1, 2025 so I contacted YouBooze and asked for a refund. Nothing. I contacted them a week later and they were apologetic and said it had gone out of stock unexpectedly, but would be back in stock and ready to ship within days. There was a back and forth of being asked to be patient and me asking for a refund. Just a heads up, if you file a case through your payment processor keep up with it. Since YouBooze doesn't make their money from selling physical products, they count on at least a few people either forgetting about the order entirely or forgetting to follow up on the dispute and having it automatically close without a refund.

I wish I could give a review without having to give them a single star. Ordered $230 worth of EH Taylor over 30 days ago, only updates are in response to my emails and each time they state they haven’t gotten shipping notification from the distributor, and then end their email with “CHEERS”. I’ve requested a refund twice, nothing on their site in the listing suggests a possible problem with inventory. DO NOT ORDER FROM THIS FRAUDULENT SITE!!!!

I wish I could give a negative star. Ordered a product back on 8 January. Still no response from the store no email responses. Nothing when I finally tried to chase it. It shows that it hasn’t even been shipped. I think this is a scam stay away

This place is a scam. They have $1000 of my money. No product delivered. No response to my repeated requests. It's been since mid October and it's mid January

Ordered on Jan 4. Today is the 22nd. Still no shipment. Asked for refund. Do not do business with these frauds.