You BoozeReviews of youbooze.com

Awful - they canceled my order since they didn’t have the item in stock, and didn’t even bother to tell me it was canceled. I didn’t receive an email notification or anything. I went to check on shipment status since it had been a few days since ordering, and I discovered on my own it was canceled. Not getting this item in time ruined an event of mine. The company didn’t let me know, nor care whatsoever once I inquired with them. I also don’t understand why they advertise and let customers purchase items that they don’t even have in stock. They didn’t offer anything to make up for their failure. Awful customer service

This is the second time I have placed an order with Youbooze that was never fulfilled!!

My order is finally being shipped nearly 2 months after I made it. Previous orders shipped immediately. I received no communication about a wait time, and one of the items was refunded without any reason given. I emailed asking for an ETA 10 days after I had ordered. I got a, "sorry you have to wait" response, but no follow up after that. Customer service needs improvement.

My order was never fulfilled and it took me over a couple of months to get my money refunded.

Ordered in April, after two months of somewhat helpful communication they have now basically ghosted. Refuse to refund despite admitting they never sent product. Left another message and email yesterday as I'm not going away.

Delay in shipping, zero tracking information. Very rude customer service. Had to cancel the order through my credit card. Overall very unpleasant experience.

Very disappointed with the blatant racism displayed by this company, especially toward an employee. There’s no excuse for this kind of behavior in any workplace. I hope they take real steps toward accountability and change.

Order placed on 9/1, was told order would be delivered on 9/12, no delivery, then 9/15, no delivery, then called customer service who said they would follow up with me and no response. Cancelling order after three weeks of poor over-all communication and service.