customer
Xpress Publishers = NOT TO BE TRUSTED - THE COMPANY IS A FARCE!!!
I paid £99 deposit to get their promotional deal listing all the services they would provide. We scheduled 2 phone appointments, for which I waited and they never showed up. Eventually, on the 3rd call I specifically requested a Zoom call so we could see each other for our meeting, and was told that would be no problem and my project manager, Sarah Johnson would send me the link. I never received a link to Zoom, however I received a phone call from someone with a very strong Indian accent, whose mother tongue most certainly was NOT English, and yet she tried to convince me that she was from Los Angeles and had roots in Turkey. I advised her that I specifically wanted a Zoom call so I could see her and she said this would be against company policy. I asked to see her manager and she said she would connect me but she couldn't because she was not in the office at the time. Her manager's name was Daniel Johnson. I have requested a full reimbursement as I realise this company is a total farce and MUST NOT BE TRUSTED!! Fortunately I made payment via PayPal, so my refund was paid to me without too much issue.
Response from XpresspublisherSep 7, 2026
We’re sorry to hear that you were unhappy with your experience. We take customer concerns seriously, and we acknowledge that there were communication and scheduling issues during the process. We have reviewed the situation and, as a gesture of goodwill, have issued a full refund of the £99 deposit. We do, however, strongly disagree with some of the statements made in this review and believe they do not fairly represent our company, our team, or the services we provide. We are an international publishing company working with authors from different countries and backgrounds, and we treat every client with respect. We respect your decision not to continue with the project, and we consider the matter resolved following the full refund. We wish you the very best with your book.