XiRepairReviews of xirepair.com

Excellent and timely service for a data recovery from a broken usb drive. Highly recommend

Sent in my PS5 to them for a system software error. They told me that is was the HDMI port because they saw stuttering. So all they did was replace the port and I paid $175 total. When I received the console back and started it up. It is continuing to experience the exact same errors I sent it in to be fixed. Instead of owning their mistake they are saying to mail it back in and they will probably tell me it will be a couple more hundred to fix the initial issue I sent it in for. They have lost my trust on the reliability of their diagnosis and repair. I understand it is a business and they need to make money, but based on the other low rated reviews and how the Owner is responding. The customer is not the focus of their service. After posting this on google review, they replied. Stating items in this review and revealing info about my repair. This is what they said. "We appreciate your feedback and would like to clarify a few important points regarding your repair and our process. Your total payment of $175 included the $130 repair cost and $45 return shipping. We have been in business for over 10 years and have successfully repaired 100,000+ devices, including 10,000+ consoles from customers in all 50 states. We work with the military, police stations across Alabama, and perform B2B repairs for other repair stores in the country. We are one of the FEW independent repair labs with the equipment and expertise to perform complex board-level repairs on console systems. When your console arrived through our free one-way mail-in program, it went through our standard intake procedure: Two rounds of pre-repair testing During these tests, your HDMI port failed, your system showed a corrupted database, and the cooling paste was dried out from regular usage and age. (This has been a VERY common issue, almost see these types of problem at least 5+ times a day across PS4, PS5, and Xbox) To address all identified issues, we: 1. Replaced the HDMI port 2. Rebuilt the database 3. Replaced the thermal compound After repairs, your console completed: 1. Two additional rounds of testing, and 2. A manager-level RQC (final quality check) 3. It passed all tests before we sent the invoice. We also document repairs with photos and internal tracking, and we stand behind every repair with our 1-year warranty. Because your system is still exhibiting symptoms, we do need it shipped back so we can determine whether there is an additional underlying issue that did not present during testing. Modern game consoles are complex; sometimes multiple faults can exist, and some only reveal themselves after another issue has been corrected. (If you understand technology you would know) We are absolutely not in the business of charging customers unnecessarily — our volume and reputation allow us to thrive without that. We did not become billionaires with your payment and also plan to be around longer as a business, so scamming customers is not our intention! If the console is found to be non-repairable, or if the issue is a reoccurring problem despite all of our effort to fix it, you will be refunded as you should as a consumer but we are not going to just take your word for it, we need see the issue first hand to determine this outcome! If a new, unrelated issue is present, we will contact you before moving forward. Our goal is always to do right by our customers. Our team goes over and beyond stressing themselves out to do right by customers, but you as a customer are entitled to your opinion. We encourage you to send the console back under your warranty so we can make this right."

I took my son’s iPhone in because his screen was cracked, they replaced the screen for $151.00 and a week later the screen goes completely black for no reason, no damage to the device or the screen, it just went completely black. Called them and they say it probably just needed to be resealed but when I get there it needs a new screen and there’s no warranty so I need to pay $151.00 again but the repair was only a week ago and obviously wasn’t done correctly if I had to bring the device back to them for something that they did wrong. The manager has a very rude tone and (the guy not the girl) is very unprofessional. Honestly, I feel like I got scammed and I think they do that so you’ll come back to spend more money.. I won’t be going back and I will definitely be telling everyone I know about this place of bad business

I have been a customer if XuReoair for years and yet again they came through for me when I really needed them. Swooped I’m in the last hour in dire need of a screen repair and they managed to get me in and out before closing. I have been able to rely on them since 2017 and recommend them to all my friends. Mailmen need our phones for our routes so it’s nice to know we have a tech friend in XiRepair. 10/10 📈 personally I frequent the Perry hill road location for all my repair needs and questions.

I broke a hard drive about 10 years ago...with our wedding pictures. I spoke to them about it they kept in contact with me through the whole process to determine if they could fix it and they did! Great team and couldn’t be more thrilled!

These guys are great! Couldn’t be more happy with the service I received from this place. Used them to repair my iPhone XS that I dropped in my pool during the holidays, ended up coming back and buying an iPhone from them later on! They have some heck of deals on their phones! Super nice guys

These guys are great! They are quick and have great prices!

They are absolutely professional. Repaired my iphone less than 30 minutes. I've received the best customer service from them. Quality service for the best price. Thank you guys!