ComcastReviews of xfinitymobile.com

Very bad management! I bought a new phone because the old one had a broken screen, and wanted to transfer the line , but they couldn't help me with that, for several days that I texted with Xfinity Chat Assistant, because through the phone it is impossible to talk to an operator. We went to the store too, but the employee didn't bother , just gave the customer service b. number,which one would redirect you to the chat Assistant and hang up without providing any support. It made me transfer back to T- Mobile all the 4 lines , because they couldn't assist with a simple transfer line, unfortunately to pay a much more expensive bill due to the bad management of this company.

When I receive my service from Comcast, they said I would receive a $500 for my phone transferring, but I did not receive it after calling and being told several times I would be receiving I never received when I complained about not receiving the $500. I file a complaint after the representative looked into my complaint, he said they had no record of this promise to me I now realize if you don't get the agreement in writing you have no proof and they will deny it. I no longer have any trust in what they say buyer beware of what you're told over the phone because they will lie.

Xfinity has the worst customer service I have ever used. They do not help at all, had the contact then repeatedly and never resolved the problems.

I DO NOT recommend! I’ve had this company for mobile and internet for years. I’ve only ever kept it, because they give you discounts for having both. I never cared for the service. It’s spotty, customer service is absolutely insufferable, and the prices are unaffordable. You’re better off trying your chances with a smaller brand service provider with cheaper service, because the service is crap anyway. I also discovered that once you’re no longer in contract for both services, they charge your phone bill for having only mobile LOL. Stupid fees! Never again I cannot wait for the day I am free from the shackles of this service provider.

I’ve been a customer since 2005, starting with home services and later adding mobile when Xfinity launched on the Verizon network. Over the years, I’ve had multiple issues, but I’ve always worked through them—until now. During a recent visit, I was simply trying to understand a billing inconsistency: my account shows “Unlimited,” yet I’m paying for “Premium Unlimited.” That should be a basic explanation, but instead, the experience went sideways. The associate I was speaking with was polite, but the manager, Will, was the complete opposite. He was dismissive from the start, interrupted the interaction, and acted unprofessionally throughout. At one point, while I was trying to clarify my issue, he abruptly walked away mid-conversation, gave visible negative looks in my direction, and then openly discussed me with another employee nearby. That kind of behavior—especially from a manager—is unacceptable. On top of that, there are ongoing technical frustrations, like Xfinity WiFi’s captive portal not functioning properly on Windows devices, with no real support solution offered. After more than 20 years as a customer, this level of service is disappointing. I expect better communication, professionalism, and basic respect—especially from leadership. This interaction has seriously pushed me to consider switching providers.

I called Comcast due to increase in bill; associate offered a lower rate plan for internet only; I explained that we just purchased super fast router and did not need any equipment; finished transaction and received email that comcast was shipping me equipment; contacted them; another associate assured me he was able to stop shipment. Shipment arrives; Comcast tells me I have to pay to ship it back; 2 chats and two customer service calls; which when asked to speak with Supervisor was denied; associate stated someone would call me back; surprise; did not get the call. Filing complaint with SCC; testing equipment with Starling; if it works bye bye any business with Comcast.

Xfinity in the Seattle area has been one of the most frustrating and costly experiences in my life. We have been struggling to get any amount of speed or consistent internet from Xfinity. We have at least 6 full drops a day and often go numerous hours with zero internet. The phone and chat process have been likely pulling teeth and we have had zero improvements. We are paying for 2GB internet and usually getting between 100-200mb when we actual have available service. We have tested multiple modems and have had 4 tech visits. Absolutely horrible. If there was ANY OTHER INTERNET PROVIDER in our area, we would leave.

Xfinity has the worst customer service I have experienced in my entire life