ComcastReviews of xfinitymobile.com

I would give a zero if it were possible. We switched our family of 5 to Xfinity mobile and one or more of us have been in their stores every day for the last 5 to try and fix problems. No coverage in OUR HOME! Wrong numbers assigned to our kids, utter confusion on their part, and little to no help with their call support, when we could make a call at all. The store personnel was nice, but clearly could not fix this mess. We will switch to another provider.

Purchased a store pull/refurb/return telephone from a 3rd party with an excellent reputation who buys these phones directly from Xfinity and other network providers where they have been traded in in bulk. Xfintiy said the phone, clearly from their network, was not compatible with their network when I tried to use it with Xfinity. It is not lost or stolen, it is not on any blacklist. I finally got them to admit that it indeed was their phone, at which time they said that it couldn't be used with Xfinity- but refuse to explain why. The phone is locked to Xfinity and they refuse to allow it to be used and they refuse to unlock it. They advised me that it was not in their system as having a balance due. BUT they did offer to give me a $50 credit for the phone (new $500). I guess they wanted to sell it again. They told me they could not unlock the phone because I did not have the original phone number the phone was assigned. They also said they had no possible way to use the IMEI to find the original phone number, which I know is a lie, it has to be in their system or they wouldn't need both numbers to unlock it. Xfinity is in violation of federal law. They are, by law, supposed to unlock this phone if there is no type of balance outstanding or it has not been reported as lost or stolen. The only theft here is by Xfinity trying to use the phone to get me to buy a new one. HORRIBLE company. Always has been. Profanity withheld because they won't publish it if I do use it.

This is the worst customer service in the history of customer service! They're offshore agents do nothing but argue with you, fight with you, and refuse to get you where you need to go when you know the problem you're having. I honestly think, customer service shows how good the rest of the service is. So far. This is the worst customer service I have ever dealt with in my life

I am very disappointed about the experience with Mobil services!! I came to the actual store to get better customer service because i can not understand a thing they said on the phone!? But I shouldn’t!! The store located in park meadows pretty much told me to switch carriers if I wasn’t happy with Xfinity!! That is a joke!! I don’t think the representative care about frustration !! My phone services got suspended!? With out my consent and they try to get $400 out of account!? So done with this😡😡

My husband and I spoke to a Thungshu (sp)* and a Ms tonight. I am on my husband's account and T-kept saying I wasn't and then went on rudely about how I need to do this and this to get the right results...in a nut shell. He literally was yelling at me but I didn't answer him, because I didn't want to say anything rude back...so he was yelling at himself in the end and then sent me a scale to rate him . I picked a 3 he then asked me WHY ...who does that ? My husband contacts per T telling me he needed too. He does that and he gives all of the information they usually ask before they ask for it, Name, last 4 digits and address, zip code. Well Ms then preceded to ask my husband for his DOB and then and his SS number... He said I gave you the last 4. Ms said we need your full SS number for me to check your account. I'm sorry but he and myself have never experienced such poor and rude work ethic with Xfinity! I also read online you don't even have to give them the 4 digits and it's against the law to ask for someone's full SS number.! I'm not a happy customer..!

Worst customer service I've ever encountered. The first agent I spoke with however, was excellent and did so well he convinced me to sign up with Xfinity mobile. Following through after the "welcome package" I spoke with the most incompetent lady who was obviously in the wrong line of work. Laughing at the frustrations, I heard a continuous rooster in the background, I could reiterate word for word what she was telling me and had the audacity to say I'm not listening to what she's trying to explain. A potentially well paying customer decided to stay with Verizon! Best decision I've made yet.

After reading all the 1-star reviews about Comcast, all I can say is both Comcast and AT&T are duping us all. One’s as bad as the other and they both SUCK! Amazing how much they spend marketing their products but cannot provide decent customer service. I really don’t get how they stay in business. I tried so hard to open a new Xfinity account and finally gave up on them because it was so draining. Two months later—never activated the service—I’m getting overdue billing notices. At this point I just ignore them. Today I received a notice from them saying they need my email... yeah RIGHT! If the virus taught us anything, we know the consumer keeps this well-oiled machine running. If we take just one day and boycott every retailer out there—don’t spend a dime—it would send a powerful message. We’re way overdue.

Worst mobile company on the planet. The complained they couldn’t hear me and I was using Xfinity moble. Have to say I want to buy a new product toget to tech support. This company sorely lacks tech support. I had horrible calls during the pandemic. 1 star service outside in the middle of a major city. They suck and so does their non existent tech support. The phone tree hangs up repeatedly so no tech can be obtained. Frustration ran high and phone tree purposely blocked tech support. My rules for me 1.Only read 1 star reviews 2.Never check the box for the business to respond because they do not wish to solve only remove review 3. Read how they respond to negative reviews 4. Always read 1 star reviews of products for purchases 5. Never go by total review or 5 star reviews.