ComcastReviews of xfinitymobile.com

My husband and I ordered iPhones over the internet on Xfinity mobile we paid the taxes and everything that was due that day because we were going to be making monthly payments on them. They charge my card for for both phones. When FedEx delivered the package the box was wide open and one iPhone was missing so my husband refused the package and FedEx took it back with them. We called FedEx FedEx also stated that the package was damaged in Texas on the way to the fed ex facility in Georgia and FedEx still delivered it damaged. We sent pictures along with Xfinity mobile opening a claim it has been almost 2 weeks now and we only got refunded for one phone. Every time I call Xfinity mobile or chat with them online I'm getting a different story from everyone. We have gotten hung up on and lied to everytime we call. I just want my money back for the phone that was missing when fed ex tried to deliver it. Their customer service is AWEFUL!! We have had Xfinity internet and tv for 2 years and I am so mad about this whole thing I am ready to not deal with them for anything!

Got a new Samsun S22 when adding a line. It has been 6 days and the phone is still not activated. Spent 1/2 hour online, 1 hour on the phone, 1 1/4 hours in the Xfinity store, and another hour on the phone. 4 different people have told me not a proble. But guess what problem still no phone.

I have a iPhone 12 with Xfinity the phone is paid off my bills are all paid I’m trying to switch to Verizon from Xfinity when I go to Verizon they explain to me that when you see the phone change you put their card their 5G card and reboot the phone and then I’ll come up 45 minutes after leaving the office Xfinity turn my phone off but they told the guy would be 24 hours to for 24 hours the first time 48 hours. After talking to Xfinity III times in the last two days they tell me a service ticket was sent I ask him to unlock the phone they tell me oh it’ll take another 24 hours so I have no phone service but yet they’re billing me for the phone service all it takes is just a flip of a switch to unlock the phone I’ve had multiple phone companies and never have I gone through as much with poor service as Xfinity I hope the FCC or whoever is regulating them take this to heart and makes them understand that when I own the equipment they should have no right to have an iPhone walk down for 48 hours I’m in sales and that phone is very important to me and I don’t understand why they use the excuse the phones locked and they can’t release it I had another phone that I had brought to Verizon and they immediately released it and had no problem I even upgraded to another phone with them later in the afternoon and it was instant the service Xfinity is probably the poorest of the poor and quality service they do not respect the customers wishes I think this is a way of making you pay for dropping them they are a third rate company I would never suggest signing up for them they are the worst

This is the absolute worst company on the planet. To save a little money isn't worth all the headaches and stress this company causes. All they care about is collecting money and sticking you with a long term contract. From day one I have had problems with my phone. I could not make or receive calls an it always showed No Response timed out and dropped calls.I called an called and they don't like to answer calls. It's all automated. I complained an went down to the store multiple times. They refused to cancel my service. I put in a claim an they could not help me. They said my phone was less than 1 mth old so had to call Motorola. They charged me 24.00 for a new phone plus 250.00 til I returned the old phone. Got the new phone which presented with the same exact issues plus while talking the other person has problems hearing me cause it breaks up. If you go with this company you can count on non-stop problems. They don't care about people. All they care about is sales of phones and once you walk away with the phone your on your own. Worst mistake of my life and if I could cancel contract today I would. All I have gotten out of it is a phone that hardly works. Crappy phone crappy service crappy company.

The absolute worst service ever!!! Do yourself a favor and stay far away. Good in the beginning, but they’re sure to mess you over down the line. You will definitely pay for it, and receive such poor customer service on top of that.

I originally switched out a phone with Xfinity mobile and waited for a return label for the old phone. They have a return policy for 20 days I did not receive the actual label until three weeks after calling back to back I finally return the phone and by the time I return it after being sick they charge my phone almost $500. They should’ve never been taken out of my account as they did not send me the actual label until almost a month later I had to go into the actual Xfinity store and have them call corporate to figure out what the problem was. The return has been completed and it is in their warehouse but they are still not going to give me my refund after three weeks of it being with them this is put me in a really bad position I am a single mom and at this point cannot afford to even buy groceries for my family . I will be looking into canceling both of these accounts for my son and I as the customer service has been horrible I was told 1 to 3 days for the refund by the advanced team and now I’m being told by a manager 14 days I’m not really sure why because it’s been with them for three weeks. I’m not sure why am fighting to have my money back that should’ve never been taken out when they have the phone that was returned. I will never recommend anybody to this company for the position they put me in and the lack of customer service that they gave.

So for the first few months of having Xfinity Mobile were really good. My data speeds were fantastic and I never experienced any slow downs or connection issues. Fast forward 9 months… Now the system is saying that I used all of my 5g in a week and a half, although I haven’t changed my usage patterns. My connection is constantly failing, constantly spins infinitely. Not receiving phone calls or texts, sometimes for days, sometimes not at all. So over the weekend I went to the Xfinity store in Bridgeport OR to attempt to get some help with the issue. The check in took 20 minutes because there were no employees present. I then sat on one of the couches for almost 45 minutes and began fighting dozing off. No one ever called my name, hell no one even approached me to ask me anything. ABSOLUTELY THE WORST CUSTOMER SERVICE EXPERIENCE I’VE EVER HAD!!! I own a security and surveillance company, and if one of my employees treated one of our clients like I was treated I would show them the door. Seriously considering going back to T-MOBILE.

Terrible customer service, always recordings not a human person