ComcastReviews of xfinitymobile.com

Worst customer service ever!!.. I inquired about service as new customer willing to switch from ATT to them. I signed up for both internet and cell, that was back in january 2022. long story short I ended up cancelling both 2 days after getting their equipment, I sent the cell back via fedex have my tracking # and all, the router I returned at their store. Till today I have been calling every billing cycle, they are still charging my card for mobile service I do not have, their customerservice has such a disconnect, one person does not follow thru with what the other said and have no idea what the other person said or did. They tell you they need to check with a supervisor and call you back (they do not call back at all)- You call back trying to resolve your issue and have to explain yourself all over again to be told the same thing, Having a signed rcpt from FEDEX and an email stating they rcvd your device and was reviewed and in excellent conditions doesn't mean anything at all because in their end they do not show your return was rcvd and they can't cancel the phone line till they have internal info that it was rcvd. They give you the run around. Today was my LAST call to xfinity mobile, since I have my emails, the dates and times as well as the name of reps I've spoken to I will be filing a complaint with the BBB. New customers please stir away from xfinity mobile and save yourselves the trouble. Thanks!

Xfinity Mobile has the worst customer service on the planet. I spent hours and hours trying to get a problem resolved where I could not receive short code messages. 3 days later it’s still not working so I’m switching back to Consumer Cellular before I have a stroke trying to work with Xfinity Mobile. Their reps are not trained properly and getting technical support is nearly impossible. When I finally did get a technician he was very helpful but had to expedite the ticket. Trying to save $30 a month for 2 years is just not worth the headache and hours and hours on the phone. Just getting through the automated answering system alone is going to give someone a stroke or heart attack somewhere at sometime.

Very rude customer service , never helps out on the problem you are having, still haven’t unlocked both of my phones , every time I go in store or call they never have anything about me wanting to unlock the phones . I never have signal…. Bad/ worst experience with a company I DONT RECOMMEND xfinity mobile

I returned my equipment and I have the paperwork. Comcast charged me the money that id owed to. They have it in collections. Your company STINKS

Got the mobile service but I moved where I cant get internet threw them so I have paid for 5 years,now there telling me since I cant get internet service I cant go farther with my mobile service its bull 5 years and now I have to find another company for phone service

LIES! LIES! LIES! That's all a Customer will ever receive from Xfinity Mobile. From the Corporate Office to the Non-English speaking Customer Service Reps! LIES! LIES! LIES! This company has ONE GOAL... TAKE YOUR MONEY and have you COMMIT to FUTURE FINANCIAL RESPONSIBILITY! That's it. That's all. NO LOYALTY! NO BUSINESS INTEGRITY! NO INFORMED EMPLOYEES! NO CUSTOMER SERVICE! NO MANAGEMENT! *(As a person of Color, I really hate to have to say this)...but, WHERE THE HELL ARE THE ENGLISH-SPEAKING CUSTOMER SERVICE REPS?

They told me I had called to switch at a good time because they were offering the 200 gift card for each line..I switched all 5 lines and after I did all that they told me that I have to wait 3 months to get cards... if they had told me this from day one I would have never switched..they misled and tricked me into thinking I was getting the cards in exchange for switching..BTW their service sucks..should have stayed with cricket

I would give them zero stars, but that is not a choice. My wife ordered 4 phones for the family. When the box arrived, it was not damaged, so I accepted it. when I opened the box, 2 iPhones and 2 sim cards were missing. When we called, they told us all 4 were in the box. Told us we had to provide a police report. We had to wait almost a week to file a claim pending their email. We filed a police report, provided a statement, and all the photos they requested. they rejected our claim. Now they won't give us the 2 iPhones that were never shipped to us. Awful experience. We have been using Xfinity at home for 16 years. We will be switching to FIOS and never do business with Xfinity again if they don't send us the phones. We have already made 2 payments on phones we never received and service we are not using.