ComcastReviews of xfinitymobile.com

I switch from Xfinity to AT&T I’m April 2022 and had all my lines ported over. I paid my last bill to xfinity and thought I was done. Wrong….Xfinity charged me 2 months past the date of my last bill with them. So far, Ive had to call them 3 times for to cancel my service (because they were charging me for my Apple Watch and iPad that were supposedly still on the account - even though I had already put an AT&T SIM card in my iPad and my watch was paired to my new phone through AT&T. I just spoke to them again today and the lady told me the same thing I’ve been told (“you will receive your refund in 5 business days). I will probably have to call them again because I believe they are scam artist is and just want to keep going after people’s money…so they “pretend” to cancel your stuff, but still bill you. I will never go back and I will never recommend them to anyone!

I give it zero stars. Worst service ever! Have to have wifi calling on constantly in order to make calls. Every time I try to open an app, it buffers. Areas where I got service when I was with Verizon, I do not get service with xfinity. Also, they don't tell you when you sign up, that they take your payment information and require it be used for auto-pay. So you end up being billed out of the blue with no prior notice. I was under the impression that billing fir xfinity mobile service was included with my cable services as one bill, but it's not. All around terrible service. Canceling and going back to my former provider where I had much better service. Do yourself a favor and NEVER get xfinity mobile.

They are the WORST.... unprofessional ,non-helpful , rude , airheads that like to waste your time....

The worse Customer Service ever! I've been a customer for over 7 years. I called to add another line (their website says you can add up to 10), I have 4. I have tried online/did the "chat" for HOURS, called customer service over and over and they keep telling me "You are only allowed to 4 lines due to your credit (my score is 780 excellent), then they say "you have a device you never returned" (I have no device that I never returned all my phones were paid in full). I ask to speak to a manager and they tell me "you are not allowed more than 4 lines, wait 6 months"! WHAT KIND OF CUSTOMER SERVICE IS THIS? BUYER BEWARE

Don't believe anything a customer support agent tells you. They will lie to you to get you to sign up or upgrade your service and or device. They won't hold up their end of the bargain and in the end you will pay more money. I've been dealing with these guys on a promotion for my sister's phone. 6 months later we still have to pay more money because they didn't give us the right information and lied about the stipulations in the contract. Make sure you read your contract before you sign up because what they tell you and what's in the contract will be 2 different things. And don't count on corporate fixing their mistakes because they won't. They allow their customer service agents to lie to you and then hold you responsible for it. Terrible business practices and their customer service is the worst I've ever experienced.

I wish I could give it no stars. This service was good for the 1st 6 months. Now the phone is horrible works nowhere nowhere. I don't know how this company gets away with it being so bad. The worst phone ever.

Not good at all. very poor connections

No stars! This is the worse customer service I have ever encountered! I’ve been calling for months and they have yet to correct my issue. I have called several times and gone to Xfinity mobile in person. Still unresolved. I’m being charged for a line that I did not authorize and every time I call they say they will remove the line. The line is still there and I’m being charged. The worst company ever