ComcastReviews of xfinitymobile.com

WARNING. Think twice before switching. My husband and already have Xfinity Cable so we thought we would switch out mobile service to get the bundle discount. We had AT&T forever but Xfinity had a good price on unlimited data for two people. We have had issues in the past with Xfinity cable billing and should have known better. First they said we could both bring our own phones over. So we worked out all the detail and and started switching the phones over. My husbands was transferred first and then he started on mine. He attempted to but said certain iPhone 8’s could not be transferred. This changed things up because now I needed a new phone. They had a new iphone SE for “free” so I used that. So that meant we no longer received one the the Prepaid Visa card incentives. We were also told at this time that there was a one time setup fee. Already set one phone up. Might as well. He set it up the new SE and thought we were done. I checked our billing on line and they were changing us for the phone. So we went back up to the Xfinity store and one of the managers said I was setup on the wrong phone. The one I had was not free. SO! They had to first change my phone again! Then she had to call and speak with billing about how to fix this issue. So we thought they had it figured out and left. Later I checked billing and we had received a credit for $6.58. They were now charging for the new phone just a few dollars cheaper. So we had to go back up to the store. We sat and waited for the manager to work it out with billing. So they decided to credit my account for $429.99. They said if I pay our $60.00 a month the credit would last until the phone was paid for. WELL! Now I find out that there is not a way to make payments with a credit balance ( at least on line). So now we either use the credit up and then pay the higher monthly rate or go back to the store. We also have not received the $100 Visa card (which was supposed to be two $100 Visa cards but my phone didn’t transfer) or the $50 Visa card incentives. If I have to switch my account to manual payments I will lose my discount for auto payments. !!!!!!!!!!!!!!!!

Without writing a long review, I am going to keep it short. My husband and I switched from Verizon to XM on October 4, 2022; I immediately noticed that we were not getting authentication text messages from Android users. I have an iPhone 12 Pro Max; we decided to switch from Verizon to XM to save money. It was a bad idea! Six-plus hours later, with tech support and no fix; then I was promised to resolve this within 72 hours of engineering reviewing my issue; after speaking to a Tier 2 Tech support person. In conclusion, I received no emails, calls, or a fix. It was apparent each person I talked to read a script. Everyone was clueless about the entire situation. In addition, this issue has been going on for years, and each Tech claimed they did not know about it. I conclude that XM does not communicate or train its personnel. Most likely, they are all in third-world countries and get paid minimum wage. I will go back to Verizon, and I know from reading other customers' phone issues with XM they will not just allow canceling my account because I am a dissatisfied customer with a faulty service. However, I will contact our Local News Station and bring this to 7 On Your Site's attention. Hopefully, they will do a story and expose Comcast Xfinity for their lousy customer/tech service and dysfunctional software and will lose business in the long run.

I would give a 0 if I could. Was lied to about the phone I would receive, was told if I bundled TV and WiFi, the cell phone would be free. Received phone and was charged 150. for it and when I went to cancel, I talk to some person for 30 minutes that was no help and when he transferred me to someone that could help, the wait time was 60+ minutes. How can they get away with this crap? I'm 70, retired, and this has been a nightmare. The sales people will lie to you!!!!!

Ordered a new phone and was going to switch from Verizon. Porting the phone number was supposed to take 15 minutes. Four hours later, still no port. Realizing it was not worth the frustration dealing with Xfinity and longer, I returned it to an Xfinity store and it took an hour and then they sent me an email to ship the phone anyway how absurd a process is that? Xfinity had the most convoluted processes to handle returns. They opened stores to be customer centric but in fact does nothing but add to the already frustrating experience.

I purchased a plan with a one-timed payment of $23. Phone $12.00 month. Every month since my bill is constantly going up another $10. Xfinitymobile was the worse mistake I've ever made on a phone service. Theyre not even in America and the call center with my credit card is committing fraud but I can't talk to anyone in America. They keep giving me people out of the country who can't pull up my account. Then the non speaking English person got upset and restricted my account immediately and it's not the end of the day so I'm going to another company. They did me a favor. I canceled the payment

I preordered two new IPhones and one was sent to my home by FedEx my wife signed for a package that I opened that didn’t have the phone in the box it was an empty box. I have been dealing with customer service for over 2 weeks and I keep getting different messages different timing for processes to take place and no answers. I paid for my 2 preordered phones up front and still only received one! I am a new customer and the their customer service stinks! I just want my refund or my products that I ordered but I keep getting the back office bill crap that they are working on it and I’m not the only person. I don’t understand if this is an issue why didn’t they have a control in place to stop this from occurring again! This is unacceptable and we the end customer shouldn’t have to wait without answers or our money back for a product that we paid for. Each representative keeps saying we are going to send you an email and they are taking care of the issue but no real communication no email was ever sent and I’m stuck waiting with my money in their account or and I’m getting bill each day on top of all this!!!

In this day and age, mobile carriers should have an online or completely automated SIM activation processes. Xfinity Mobile requires customers to call them. I just called them and their phone support was closed without telling me when I could call again. IMHO this simply unacceptable! I would urge everyone considering Xfinity Mobile to give Visible Mobile a try. I had some trouble porting my current number, but I never had to call support.

They are scammers. Plain and simple. If you ever make a mistake to bring your number to them - you will never be able to use that number anywhere else.