ComcastReviews of xfinitymobile.com

I just waited on CS for 1.5 hours being passed back and forth between depts, basically begging not to be put on hold. Geez, xfinity- get a clue. I’m over it

We just traveled to Portugal and before going asked to have the overseas data plan, $10 per day. They didn’t turn it on and because they get to withdraw whatever they want from your checking account, they stole over $700 for their error. We have been trying to speak to someone who can actually correct this and are now in Not Customer Service Pergatory. We get transferred from one person to another, thrown in the queue, text with a robot etc. etc. We are going to have to close our bank account before we get anyone to call us back I suspect. Or our Mobil service will be shut off. I understand the world we live in now is all about companies taking advantage of the customer and bate and switch practices but it doesn’t make the situation palatable when it happens to you.

I have had service for several years with xfinity mobile. Recently we decided to upgrade phones on three of the lines and evening has gone downhill. We had issues with one phone getting lost in the mail and customer service just outright lied to me for days. Bad enough takes forever using their crappy xfinity chat features to actually get to a person. I resolved that issue by filing a complaint with the BBB. Now my billing is all messed up. Spent and hour and a half on phone with support and I have never been treated so badly. Issue is still not resolved, unlimited line being charged wrong price, and on the three lines we upgraded they are charging $4.80 each for a service fee unlimited talk and text which is clearly stated as no service fees and included with plan. Never had these charges in the 4+ years we have been with xfinity mobile. Customer service is downright rude and useless. Had upgraded to the new 5G plan Saturday, change went through. Checked account and everything as correct. Yesterday received email bill was ready to review. Was way higher than it was and so is current billing cycle. The agent first told me that I was incorrect and the unlimited line is 45$. I read the plan details to him from the website from two places where it is clear it is to be $30. He became irritated and spouted off about policy being incorrect. Then he told me our upgrade to 5G was unsuccessful. Funny bc account was correct an hour after I made the switch. And my by the gig lines are now $15 per gig which before the upgrade were $12 per gig and all our phones show 5G now. On top of that the $4.80 fee is not something that should be being charged and is completely incorrect. I said the plan upgrade is certainly in effect on the rest of my lines and it was 100% successful bc my account was correct Saturday after making the change and everything was being charged correctly. He said “obviously it wasn’t or you wouldn’t be calling me”. Absolutely no help or anything even though everything on our account is completely screwed up. I can’t even explain how rude he was throughout the entire thing and it was like dealing with someone who is completely clueless about the service they are providing. Requested a supervisor and was put on hold for 15 plus mins and only got him again. Would not give me a supervisor. Said the supervisor can call me back. First, it was already 2 am and second, I know that I would never get a call back. I am livid at this point and am currently at the mercy of a horrendously managed company.

I hate Xfinity for a phone company. They are ok as a cable company but the phone service sucks. From the customer service to the actual phone. I have never had more than one bar of bandwidth and my whole house is xfinity. I actually think I liked TMobile better than xfinity. I'm pissed...

Setting up new i phone they are pushing is a night mare. have spent multiple hours on phone & hold. If you do get someone it is a call center in the Philippines where they are too cheap to even have trained reps. im beginning to regret leaving ATT

Don’t do it.For days I couldn’t receive incoming calls. Service is unreliable and Customer service is not helpful at all.

Ive had Xfinity mobile service for over 2 years and everything was fine until I needed support. We moved to an area where Comcast wasn't available so they were going to add a $25 fee to each line (understood). I spent several hours and was ditched several time while trying to get my phone unlocked that had been paid off for over a year as both phones were paid in full. I was given a different answer every time i called or chatted. I believe I had 4 chats and 3 calls. I asked for a supervisor (2nd time I've ever done that in my life) and the chat went dead and I was put back in the queue with a 44 hold time. I was sad at first that I had to leave Comcast. I've had great service and was very leery about switching providers, well that turned fromsorrow to glee!! I couldn't wait to leave this company after the just awful treatment I received. Ive been in the wireless business and waiting 4 days for an unlock code and the whole time not having any faith that the request was actually sent was just awful. I was unable to get on my vpn for work in addition to not having a phone for 4 days. STAY AWAY, there are much better services for less.

I paid off my Samsung S20 mobile phone with xfinity mobile, and upon requesting to move it to Straight talk they have me waiting a week for a network unlock code and no service.