ComcastReviews of xfinitymobile.com

Hidden fees are insane and two times more than defined cost of the service. Absolutely horrible. I feel so deceived.

I tried to order two mobile phones and internet with Xfinity. I tried signing up online but I was denied because it said I had seven lines on account and it said to call support. I called support and they said I didn't have any lines and that was a glitch in the system. It was supposed to say I was eligible for seven lines. At this point I should have run away , but I stayed for two hours on the phone and we got it ordered. I paid for the first month of internet and paid the taxes on the phone. They said phone would ship out in two business days. I waited three days and logged into my account to see if I could get tracking number or update. The website said phones hadn't shipped. I called support and they said my order was under review. They said I hadn't confirmed order through email. I said I paid for the taxes on the phone I don't know why I would pay taxes on an order I didn't authorize. I asked why the order was under review, and they could not tell me. I said you checked my credit, I verified email address and phone number, I paid for the first month internet and the taxes. What could possibly be under review? Answer- I don't know When will my phone's ship out? Answer- I don't know your order is under review. I decided to cancel the order. I am already having this much trouble and I am not even using the phones yet. They wasted a whole day of mine!

WORST CUSTOMER SERVICE OF ALL. I am unable to speak to anyone in the United States. And they continually are attempting to take $30 from my card, for service I DISCONTINUED months ago.

Worst customer service. Just off the call with customer support. From the get go, they are not willing to help or resolve the issue. Ended up paying device payment for a line I started with them initially opened the line with a transfer/port, as the transfer did not go through, I choose a number Xfinity offered. Now they say, the new number not qualified for promotional device credit. When I asked the customer service rep, if he can talk to his supervisor or escalate, He's reluctant and unfriendly.

Run for your life from these charlatans! Promised an iPhone12 for $44 then $15 a month, I foolishly fell for their promises only to learn I would be billed at a much higher rate for data usage forcing me to move to the $45 a month plan when I had previously used PureTalk at only $26 a month and now am stuck for two years or paying for the entirety of an iPhone. Ridiculous!

Absolute WORST CUSTOMER SERVICE EVER. They’re incompetent. I’ve spoken to 7 different technicians and none of them can get my phone connect to the network, it’s been over 24 hours with no service. DO NOT SWITCH TO XFINITY MOBILE.

Bait and switch scheme. They told me I could have $25 off on my monthly internet bill if I joined phone service. After I did , they did not do it. Customer service is suck. Can’t do anything but go around the bush and transferred me to unworking number. Be ware!

Currently on the phone now, getting ignored by the ambassador. I honestly just want to get rid of these phone services, they lie and add service plans to get you hooked. Never again.