ComcastReviews of xfinitymobile.com

Worst customer service I have ever received. I would not recommend this company to anyone. No one is able to help. Phone call after phone call, department after department, disconnections, it is literally the worst service I have ever received. Stay away!

Xfinity Mobile is unethical. I had both T-Mobile and Xfinity bc I needed two numbers and wanted to give Xfinity Mobile a try. They charged me for data I used while using my T-Mobile SIM card/service bc they said the phone was registered to them and it didn't matter that I was using the T-Mobile SIM card/service and they would still charge me. In addition all the reps are in another country with limited understanding of the English language. They are also rude. You get what you pay for so save yourself grief and stay away. They say they use Verizon's network but I find that hard to believe bc my service was subpar at best even in urban areas. Horrid experience and they could care less to make things right. I immediately cancelled the Xfinity Mobile service. Terrible experience.

NEVER switch to Xfinity Mobile! Worst experience ever. Switched from Tmobile who I had been with for 20 year only because of how good the guy said it is. Can't even connect to the network! Hours on the phone with these non english speakers trying to make it work. Ridiculous!!

Worst company ever never should have ever switched

Horrible experience. Call outside the country with someone who lies to you and says problem is fixed then just transfers you. They didn't even know what date it is, couldn't get a straight answer. Awful

Worst company around I can't believe I'm even giving them one star cannot get through to anybody who has logical sense always get in the advanced team is a bunch of chatter from people in the background they do not fix any problems I've had a problem placing an order for 4 days finally had to go through a verification and then another nightmare occurred I don't know how they possibly can do this to human lives I'm ready to throw up the white flag shame on them as Trump says it's not Comcast it's con artist

Xfinity is not ready to have a mobile provider company. If there was a way to give no stars that would be too high of a rating. The customer service is not just bad but criminal. You get a different answer every time you talk to them. The phone and chat customer service is off shore, so as expected there a huge langue barrier that they do not even attempt to address. Then there's the issue that they will blatantly lie to you and misrepresent everything from cost of certain services to coverage area, porting of numbers, products offer, price of said products and how you will be billed and where to find the bill. The phone team tried to trick us into 3 extra phone lines and said they would cost $100 less than our Sprint/T-Mobile bill. Thankfully the in-store staff were able to fix this one. They also lied about how they would charge us and for 3 month they kept charging me on a limited data plan for one of the phones despite the instore staff attempting to change it on 3 separate occasions. This phone line ended up costing more than the other 2 combined for 3 months and they refused to credit us even though it was their mistake. It literally took us over 6 months to get our phones switched over from Sprint/T-Mobile and in the end even though one of the phones was owned by us we were unable to port the number because of the incompetency of the technicians. We ended up getting one line switched to what they claimed was one of the latest I-phones but it is actually a very old one reintroduced and now it's under contract. This last one I will take partial blame for as I should have checked into it further first but The guy did it over the phone and I couldn't see it. The coverage is horrible. My son recently relocated to Colorado, which they insisted would have the same coverage as Sprint/T-Mobile but most of the time he has no data and can't get service. He has to wait till he is in an area with Wi-Fi and he has an outdoor job (??????) how is this going to work? I work in down town Sacramento CA and my service is beyond spotty. I know for a fact the the Sprint has excellent service in this area. The in-store staff made a valiant effort to help us and our bill is somewhat better now. It is like the customer service departments are from 3 separate companies. Now I am in a contract with this terrible company. Our ONLY hope is that they figure out what they are doing soon.

ABSOLUTELY TERRIBLE, CRIMINAL, and ABUSIVE! Craziest things I’ve ever seen. How can I pay my phone off, be in good standing, and you still own it for 60 days? Pay me interest then on a phone that I own, but technically don’t. Then the scans and lies, and hold times. Can never get a supervisor!