ComcastReviews of xfinitymobile.com

WORST customer service ever! This actually is a 3 months long nightmare I encountered with Xfinity mobile. Foreigner call center without proper training. Each call range from 1hour to 3 hours without my issues resolved. Had to file a dispute with my credit card company and they turned around and illegally charged me with my auto monthly payment. avoid this company at all costs!

I switched from Verizon to Xfinity Mobile about a year ago. I brought my own phone. As my phone started to stop working I wanted to upgrade it and ordered a phone online. The phone was not delivered to my address. Xfinity Mobile refused to work with FedEx, their carrier of choice, to track the package. They insist it was delivered to me, but refused to provide the full tracking report with the address and signature of the receiver. They tried to force me to file a police report that the phone was stolen or lost, but it was not. I was never delivered. I refused to pay and then sent me to collections. Even now that I have the full tracking report that shows it was not delivered to my address, they still won't track the phone with FedEx, and still are trying to make me pay for it. I switched back to Verizon after a week without a phone because of Xfinity Mobile. For three months I have fought with them over my having to file a false police report. No matter how much evidence I have, they refuse to do the right thing. I do not know what they are getting out of harassing me, but my credit card company took my side, FedEx is trying to help me, and all I get are these crazy guys at Xfinity Mobile trying to tell me the sky is red when it is blue. They insist the phone was delivered to me despite the evidence that it was not. I am not sure what to do, but I know I am not going to spend my time and money filing and obtaining false police reports. They are a hideous company. Hands down the worst I have ever dealt with. I thought their Internet Service was awful, now they seem angels compared to Xfinity Mobile. I look forward to them going out of business. I give them maybe two years. My advice is that you go to anyone else. I am happy back at Verizon for both my internet and cell, even though it is more expensive, at least they are not liars who harass their customers.

Unlocking my mobil device- Even though my 3 devices that were FREE while promotion was giving,I was stuck paying $900 for all devices in the end plus monthly bills. Although, I have paid in full for all devices and my bills so I can transfer over to a new carrier,the 3rd party in charge of unlocking my device never did and after being frustrated after a week and speaking to 4 different people with customer service trying to get them all unlocked I finally just told them to cancel my line witch they did that DAY right away! I was left with no phone service at all. So quick to cut me me off when I ask for that but won't unlock my phones even after I've paid in full with everything and almost 2 weeks later so I don't cancel with them and they said I could just TRANSFER over , what a SCAM! It's horrible service and I will never recommend Xfinity mobile to anyone. Worst carrier ever.

This is about ineffective Xfinity Mobile customer service agents from the Philippines. Unfortunately, I find them very inefficient in resolving issues. They come across very nice constantly apologizing but that is not what I need when I call. They tend to ramble without making any sense which make it hard to understand what they are saying. Just because agents know how to speak English does not mean they can communicate effectively. Xfinity should stop hiring call centers that cannot communicate effectively.

Omg i forgot about my last purchase with Xfinity which was a complete nightmare. I wanted to purchase a 14pro max for my wife and guess what another Nightmare. I worked in customer service as a chef. Hands down Xfinity has the worst customer service you can imagine.all they do is ask for money there just a money grab that’s all they know how to do they cannot resolve any issues but they say I apologize or I’m sorry for that today there mistake cost me 400 dollars and I will receive a 100 dollar gift card in 13 to 18 weeks after activation of the phone.the money I paid for the mistake the representative made I have to receive something I didn’t order send it back to go to the warehouse then the money will go back on my card. I’m penalized for there mistake

I'm so disappointed in Xfinity Mobile. And honestly it's quite shocking. I've always had a decent experience. But, I'm done with this company and I would hope this situation help a lot of you to not deal with them. I recently had a payment arrangement with them, however my purse ended up getting stolen. I chatted with a Agent Wednesday about the situation. I explained that I was waiting my replacement card from work. Because, I don't have a bank account right now. I get paid through a prepaid card. I was told Wednesday that my account would be safe until my new card arrives. I woke up this morning my service was suspended. I opened another online chat and spoke with another Agent. I explained the entire situation again & was told that the situation was escalated and that the supervisor of Sahil, had fixed the problem & my service will be restored. Once I receive the email to follow the instructions promptly and my service will be restored. Sounds fishy right? So, I said okay, thanks for y'all help. As soon as I receive my new card. I'll get the payment through. Now, the card should arrive Tuesday or Wednesday. After an hour goes by. I reach out again, because I still haven't received the email. I get online with an Agent name Umesh, and he tells me that basically it doesn't matter what happened I need to pay the past due amount in order to get my service back on. I than explained to him that I have no money at all. My purse was stolen. I asked him did you even read the notes on the account? He says yes, but I know he didn't, because he didn't even know my purse was stolen until I made him aware. He than proceeds to say over and over again, that I need to pay the past due balance. And, now I'm becoming so irritated, because how can I pay anything when I don't have any money. I can't even pay for gas at the moment. I'm literally sick to my stomach, because I have nothing right now. I'm waiting on my card. He proceeded to say there's nothing Xfinity or he can do about that. I than asked him, why would the other 2 agents and supervisor lie to me? Why would Xfinity have dishonest individual's working for them? Why would they give me false information? He proceeded to not have a care in the world, never answered the question. When I than told him to have a great day, that I would not be restoring the service, once my replacement card arrives. He continues to ask for money again. I'm so irritated with Xfinity. I'm been with the company almost 2 years and this is unbelievable. Do better Xfinity. When situation occurs that we have no control over. Try and have a bit more compassion. DO NOT SIGN UP FOR XFINITY MOBILE. MAKE SURE YOU'RE SPENDING YOUR MONEY WITH A COMPANY THAT APPRECIATE YOU AND WILL HELP YOU DOING YOUR TIME OF NEED.

Xfinity mobile service suck to hell and te reps just try to sell BS to anyone who will listen...they took 1 day to charge my card ..but 6 weeks to get a refund...stupid dumb asses

Horrible cell service. Not all my apps transferred and no one would help. Steer clear of this company if you can!!