ComcastReviews of xfinitymobile.com

Absolutely horrible! Told promotional phone was free and then once opened up 1 mobile line with xfinity, now being charged for the phone that was supposedly to be free. Called to cancel service and I had to wait 30 minutes to get a customer service representative and then placed on hold to wait for a supervisor within the mobile service department to only be transferred to the technical support department and then I had to be transferred back to the mobile service department to waiting another hour for another customer representative. I wouldn’t do it! Worst mistake I have ever made. I’m so glad I followed my first mind when I opened up this phone line. They kept saying to transfer over my existing line to them and I would have a cheaper cost for both phone lines and I kept saying absolutely not. I Need two different service provider with our home in case one provider is having issues! I’m so glad I stuck to this motto! The line I finally canceled today was for my 9 year old son and he will have to get over it! I wasted my time and my money! Never again Xfinity Mobile! Everyone can’t be a mobile provider! Xfinity stick to providing cable and Internet!

Absolutely horrible been on the phone for at least 6 hours now trying to simply activate a phone that I purchased through them. Cannot understand anything they are saying and they do not understand you. Problem solving skills suck and their lack of empathy to their customers puts the icing on the cake. Transfer you from person to person that will not resolve your issues. The most frustrating experience ever.

Extremely hard to reach customer service if issue. Phone or chat are difficult to navigate and they often switch you back and forth. Service was not good. Constantly disconnecting or dropping. Not a good move. They take 30+ days for advertised discounts to apply. Not satisfied. Switching.

The worst customer service and lied to me about what my monthly bill would be. The automated service is a nightmare! Going to Verizon internet ASAP fot $25..

This is the worse service ever!!!.. I had the home service as well as the mobile service. I was screwed out of so much $$$ with the home service with hidden fees and charges... I eventually dropped the home service.. And I'm still left with a bill!.. NOW, I recently payed off my Z Fold 3 in full, payed off the service bill, and these people won't unlock a device that's payed in full‼️. I've been lied to by so many people with this 24-48 hour device unlock its ridiculous!.I sent an email to the unlock team and was told my device isn't payed off in full..This company is all out to scam you. Now my device had been payed off for about 5 days now and guess what??!?? I haven't recieved an email from Noone at xfinity regarding unlocking my device that's payed for!. I got my bill in good standing with a payment of $468 before the next billing cycle, now guess what?!?? I have a current bill that came out today of $168!!!...But heres the kicker,,,,I can pay a monthly BILL payment from my card thats on FILE, for over a YEAR, But if I try to chat or CALL xfinity mobile, I can't even get thru to anyone because the prompt tells me that my cell number isn't registered and i dont have an account!!! And its been that way for quite awhile...How can you calculate a monthly BILL for a number that doesn't have an account?? Make it make sense to me!!...When it's time for the class action LAWSUIT,,,,,DONT BE SURPRISED IF MY NAME IS AT THE TOP...UNLOCK MY DEVICE AND STOP WITH THE THIRSTINESS TO BASICALLY ROB PEOPLE, THEN HOLD THEM IN YOUR MOBILE PRISON AFTER THE DEVICE HAS BEEN BAILED OUT!!!...

This is a worst company ever. Their customer service is horribile. It will take all your time and problem with not resolve. The agent won't have authority to solve the problem and will transfer you from one, and one and to another and will not solve the problem. All the agents will not undstand your problem and hang up on you. Please do not use this company.

Told salesman I wanted a iPhone 14 pro 512g sold me a 256g he put the receipt in the bag when I got home saw the info on receipt said null on all info on phone. I than checked phone and found it was a 256g phone go back to store the next morning new salesman tells me they haven’t had the 512g phones for a while. He ordered me a 512g and got it 3 days later. Went back to store to have them transfer everything from 256g to the 512g phone. He than takes my phone in a back room and boxed it and had a shipping label on it. The idiot told me the phone was cleaned of my information etc that was another lie he boxed it with nothing removed on the phone. So now the phone can not be resold because my stuff is on the phone and can not be unlocked. I see charge for 256g phone not removed -call repeatedly am told I would get credit to phone was received damaged and other lies over 20 hours of phone call to people who can not speak English very well finally the phone is returned to me.I than call and demanded to speak to a state side supervisor which said I never responded to there emails I told him that’s because I never got any I than said what about my endless phone call with their totally incompetent people and other incompetent supervisors told that doesn’t count! All the problems caused by them from selling me on purpose the wrong phone to not removing my banking personal info etc to totally incompetent worthless customer service. I found out the hard way the help at xfinity Moblie from the store sales people all the way to the top are the most incompetent of any business I have ever encountered.I wish that there was a minus stars because they would get the maximum minus stars.DO NOT BUY ANYTHING FROM THEM YOU WILL BE SORRY!!!

Xfinity should stick to cable. They have unreliable service, incompetent customer service reps, impossible to get any one with any authority on the phone. They have no problem inconveniencing their customer and take no accountably. I called to discuss the extra charges on my account which equated 180, and get a refund. While I was discussing that with the rep he did something that caused my phone line to be cancelled. I called for three days and was given one excuse after another. 3 days later they tell me that a hold has been put on my phone so it will be 5 to 7 business days before they can restore my number. In today's society everything is tied to your primary number, so it is a major inconvenience to be with out number for that long. Apparently, the rep who cancelled my number put in some sort of ticket and no body at Xfinity could do anything about it. They offered me a new number I declined because I just wanted my original money back. But after further though on the fourth day I requested a new number so that I could at least start changing my number in all my systems and not have to keep dealing with the incompetence. I will also mention that I asked to speak with a manger several times and was put on terminal hold each time. Now, they tell me they can't give me a new number until the 7 days are up at which time they are supposed to recover my original number. Garbage, they can't handle the cell phone service they need to let it go instead of taking people hard earned money and delivering sub par service. It's a shame and there's nothing you can do about it but take it which is the real pathetic, any other business of you weren't getting the service you are paying for you have other recourses of action. There should be some accountably! I shouldn't have to pay for service I'm not getting and for mistakes the company made and can't fix.