ComcastReviews of xfinitymobile.com

I agree. I to give it 1 star. Don't switch over like I did. We got talked into changing from Verizon ( which I was very happy with) but as we had our cable. Our home phone, our security system through comcast/ xfinity we felt sure why not. Here's the problem and 99% of the reviews seem to be saying the same. Xfinity Mobil dosn't come up like the other 4 main carriers so you have to go into an xfinity store ( not very many around) or you have to call them which is an 800 number in DC and after going through the prompts which is aggravating in itself your always put on hold with a long wait time. In conclusion there not easy to deal with. I liked being able to just pop into Verizon ( which are all over) ask my question or shop for stuff right there walking out with what I want in 10min. Be prepared to order any and all of your mobile phone items on line and if you have a question be prepared to wait. I'm switching today

I wish I could give them zero Stars. Tried to get my number ported over from T-Mobile and Xfinity was never able to get it done. After a week I said let's cancel everything and I sent the phone back that had not been used. I have been trying to fight to get the restocking fee refunded back to my account. I have called about six times and every time is more frustrating than the last. I will keep telling everyone I know how awful this experience has been and hope that if someone is reading this they will take my advice and just stay away.

Not seeing Zero star for the review. The worst customer support that I have ever seen. I am recommending that nobody should use this mobile service. Not at all paying respect to the customer queries and leaving customers as disappointed. Struggling to get the refund for the past 21 days and the team makes me highly frustrated. First I need to handle the automated system which I hate most and it wont allow to chat with an agent for nearly 30 minutes. After 30 minutes, It allowed to connect with an agent and that agent will connect to multiple departments and it will go like a chain related activity and still you wont get any resolution for the same. Instead they will tell stories and always making the customers frustrated and disappointed. Not recommended any of the xfinity services to others.

The problem is that customer service does not solve problems, you spend hours in chats or calls. An absolute nightmare.

This is the worst company I have ever dealt with, was promised a refund of $116.75, never received, called numerous times, I’m always told, this needs to go to higher authority, transferred so many times and so many calls, still no resolution. I HATE this outfit. I’ve also been promised a $75 credit for my next bill, yeah right. I wouldn’t recommend them to anyone

I just dont get it. Comcast is by far the worst company I have ever bought a service from. They raise their prices yearly and the service gets worse. Customer service is the worst & run-arounds from some mayasian call center and no escalation and return of calls. You can literally spend hours even days resolving or at least pushing for resolution.\ Yesterday - total loss of service - no explanation still. it is if the just dont care. And when you call they . either lie or totally evade the issue Doesn't the BoD hold the president/CEO accountable? or are they cut of the same cloth?? Too bad a once decent company has spiraled to the worst ISP!

I’d give a zero rating if I could! No prepaid debit card of $100 as promised. They had hidden fees on the first bill and overcharged me on my second bill. I was transferred to 5 different people none of which could speak English clearly before I could get my account number and pin to switch back to my old carrier. I would NOT recommend Xfinity mobile at all!!! Horrible division in the company. The WORST!!!

Xfinity is now a complete scam. Won’t send me my money for a refund that was issued over a month ago. And the customer service team is the worst I’ve ever experienced in my life.