ComcastReviews of xfinitymobile.com

It takes 5 minutes just for one thing to load. DO NOT GET THIS NETWORK. It’s the worst, takes so long, even with Wi-Fi.

The worse thing I could have ever done was became an xfinity mobile customer. My phone was stolen I reported and wanted the same phone. They are trying to make me pay for a phone I don't have. Could not help me and was rude. Kept hanging up.

We ported a line and added a new line to an existing account. That process took 13 hours on the phone and 5 days of going back and forth with customer service. We were told that we could get a free phone numerous times during the process. When we tried to get the free phone on the ported line, we were told that it had to be an existing line to qualify. When we tried to get it on my existing line, we were told that it had to be on a new number or a ported line. When I explained that we have both a new line and a ported line, we were told that we should’ve taken the free phone before the line was ported.

No one knows what they are doing in the call center, and no one speaks good English, so you will have to repeat 3 times everything you say. I'm not even talking about the chat. After providing all of my account details, it takes them 20mins just to pull your account information and understand your question. Mobile App & their Website don't work properly. e.g if you want to switch your device, it asks what type of device you have and it gives you 3 options. iPhone, Samsung & Google Pixel. If you choose anything but iPhone, it won't work. You can still use the phone but it will always show your old device on both the web and mobile. Their mobile app is the third slowest app in the world, after Subway and BK apps. They don't provide eSim, yeah I know it's hard to believe in 2023, but they don't, only for iPhones. Even Metro PCS provides eSim. I used to have Metro PCS for a short time, and it was much faster. I ran a speed test, 45/Mbps (Xfinity) vs 360/Mbps (Metro PCS). 5G rarely works, I mean super rarely, maybe 2% of the time. I have ported my number from another carrier, so I will have to stick around another month or so because they give a $200 Visa Card after 3 months of using the service. Any good recommendations? Preferably for both home and mobile.

I switched from AT&T mobile about 1 year ago which was a huge mistake. Since we've had Xfinity mobile which is partnered with Verizon I constantly have dropped calls, poor cell coverage service areas and frequently can't receive or make outgoing calls. My husband wanted us to switch to Xfinity because it was cheaper and yes it was a little cheaper. But you definitely get what you pay for. Finally I convinced him today to switch back to AT&T.

BEWARE! Don't switch! YOU WILL REGRET IF YOU SWITCH for less money. It is a cheap mobile service. Very poor data coverage. They charge for data that is not even used. Sometimes, you cannot even make calls. The worst experience I had with mobile sevice carrier in last 30 years of owning a cell phone.

Do NOT transfer your Cell to Xfinity Mobile... the worst customer service I've ever experience in 30 years of having a cell phone!! I was a Verizon customer for years and I should have stayed there.

Long waiting time and all call go to Spanish accent person. Customer care cannot speak proper English and not even little bit polite. Very slow. And this is just wanted to activate phone.