ComcastReviews of xfinitymobile.com

I wish I could rate this as "no star." The worst experience with a cell phone company. Great at internet service but they STINK at cell phone service! I think they were in a rush to provide a competitive service and did not take the time to deal with all the idiosyncrasies of mobile services. From my constant cell phone interruptions during calls (the phone will automatically switch from Wi-Fi to data all the time) to over use of data because of the problem previously mentioned, to sky high bills, to loooooong wait times to cancel or transfer service, Xfinitymobile has proven they suck in this industry. I am so disappointed and feel as though someone robbed me and got away with all my goods. Talk about feeling deflated and helpless - no customer should have to feel like this but here we are. If anyone cares to know, I DO NOT RECOMMEND Xfinitymobile as a cell phone carrier. Thank you!

A few nights ago I had a medical emergency. I grabbed my Samsung Galaxy A13 phone from Xfinity mobile to call 911 but the calls would not go through. I tried four times.. even moving myself to a different room. My phone showed calling 911 but never rang or connected! I called my neighbor and asked her to call 911 for me and she did. I told the paramedics what happened and they said to get a hold of my carrier when I get out of the hospital. I did that and after an hour of checking Xfinity mobile customer care said it wasn't their problem and I have to reach out to Samsung. This could have had catastrophic consequences!

The store ordered the wrong phone on 12/31/2022. I saw the rep ordered the wrong device she call to cancel it but it was pass 10mins so they couldn't cancel. I had to wait for the phone to ship and return it but it will only take 2 days to get to me. As of January 2,2023 I still did not receive the device, I called xfinity mobile to check the status possibly get it canceled they said nope its in processing. On January 5 I received the device and called back xfinity mobile to return or exchange the device and they did not have the device I wanted in stock so I said I want a full refund. The rep processed the refund incorrectly which cause my line to be disconnected at this point I had been on the phone for over a hour. The rep also sent an incorrect return label that wouldn't give me a full refund. I had to call back from another device and explained what happened I spent 4 hours on the phone for them to add another line and port my number over to my device I had been using on that call I verified I would get a full refund due to there error, and I would have to do is send the phone back using the label he emailed me. The rep said within 7-10 business days I would receive my refund. They received the device on January 10,2023 as of today January 27,2023 I still haven't received any refund and I call in and the first rep I talk to said they are waiting to receive a device we didn't want to return. How is this so hard at this point I just want to cancel service it's been this bad!! I wish I could give a - star review

OMG where do I start? Yes, they use Verizon towers, but they don't use Verizon customer service. I am switching back to Verizon - it's worth it to me to have people who can help solve a problem when it arises. Xfinity Mobile has left me without a phone for a week and now, after getting the phone "fixed" at their suggested dealer, my phone is "not compatible with their network". This week I have lost out on a critical job interview because of this - not to mention the business I've lost because no one has the know-how to help fix the problem correctly. Every time I spoke with someone on the phone or in the store, I was promised that everything should be fine and I would be good to go, I just had to wait for the data transfer from the cloud to occur (it never happened, btw). I'm stuck with no phone service, a useless $700 phone and NO ONE who knows enough about what they are doing to help. Yes, X-M is cheap, but you get what you pay for. If you have a problem, you are out of luck. I'm going back to Verizon. I should never have left.

I paid my phone off from Xfinity 1 week ago and my phone is still locked. I was told it would be 3 more days with out a phone before I get a code to unlock it. Totally unexceptionable. Can't door dash without a phone!!!!!!

I spoke with a representative in an effort to save on my overall package. He totally lied to me stating that we would be receiving two $200 Visa cards. After not receiving the cards within a four month period I called customer service and was told I wasn't eligible. I spoke with multiple representatives with absolutely no resolution. The phones that we received are very cheap, the same ones that are being handed out for free to welfare recipients. My so called "contract" with this company is coming to an end soon and I can't get away from them fast enough. Absolutely the worst company to deal with. Take my advice and avoid them at all cost.

My cell service has declined over the past few weeks so I decided to switch to a new carrier. I'm currently without any phone service since my number was ported to the new carrier but XFinity still have my phone locked. When I requested it to be unlocked they said it'll take 24-48 hours. I have never experienced such difficulty with switching providers. I think I'm going to get rid of their home internet as well because of how horrible my experience has been today with my cell phone.

Xfinity mobile is the WORST!!!! CHEAPER PRICE MEANS WORST COVERAGE, AND HELP!! I can't wait to pay off the phone and leave!!!!!!! The CEO's obviously don't give a crap!!! Just bait and switch since they are a Verizon sister company!!! So tired of being screwed by MF that only profit from our need of cell service!!!