ComcastReviews of xfinitymobile.com

Have had Xfinity mobile for over 2 years. Every single time I have upgraded a phone, all ordered through Xfinity, there has been issues that has taken hours of frustration with customer service to get corrected. They have double charged me for lines and lied to the BBB when I filed a complaint, stating they tried calling me several times but couldn't reach me. I was answering spam calls to make sure there was no way I missed their call, calls I am positive they never made. Kimberly F. who is with "Executive Relations" is the one who has constantly lied and been about as unhelpful as humanly possible. Will be canceling the mobile plan along with my cable and internet very soon once I get everything sorted out.

Much like the other 350 people who have reviewed already I would strongly advise you to not sign up with Xfinity mobile AKA Comcast. We switched from Sprint to Xfinity trying to save some money, We told our phone lines would be unlimited text phone and data unlimited but upon getting the first bill for $701 we find out that we were put on a 1 GB data plan and then any additional data would be at $50 a gigabyte after that. The free phone they send you is a Samsung A13 which I was not happy with and tried to upgrade mine to a Samsung s22 assigned to your contract gave him my credit card which they then charged that $701 to and canceled my upgrade despite the $701 being paid in full by my mother who was the contract owner. I called for credit on three different occasions was told I would be getting credit but after waiting the 15-day waiting period for credit to be issued I would call back to find out why it hadn't and was told that the credit had been closed the case has been closed for it being valid charge. They would not relent and blamed my mother for "her" misunderstanding that 1 GB does not mean unlimited - which is directly opposite of what we were actually told. Again the plan that we signed up for and I verified or that we verbally agreed to was $30 a month for unlimited text phone and data. If you ever dealt with Xfinity or comcast before you know that customer service is probably the worst customer service of any company you ever had to deal with, certainly that I've ever had to deal with. You would have a easier time explaining calculus to a 2 year old. They're supposed 5G service is more like 3G it's horrible it's just absolutely horrible and I'll be reporting it to the FCC or whatever communications company I need to because it's anything but 5G. We regret leaving Sprint who offered a half our bill at the time we canceled...to just try and save a little money... The first two months of service with Xfinity Mobile ended up costing us $1,928. Xfinity refused to do anything to help soften that blow or be understanding in any manner. I have spent, and I am not kidding, literally, more than 36 hours trying to get help with this and get some of my money back to no avail and the last time I spoke to them I asked to speak to a manager and was on hold for 3 hours, again no joking, 3 hours before I hung up realizing they had just put me in a queue that went nowhere. And now I'm stuck with a 24-month contract in what supposedly is a non-contract agreement because we're an Xfinity Internet customer... I've gone back to T-Mobile even though that means I now have two phone bills. PLEASE do yourself a favor, do the research- save yourself the headache, the time, the frustration and the stress and stay with your current company or go to another one or the other major players but do not, do not sign up for Xfinity mobile you will regret it. If you still decide to go with them make sure and get documentation of absolutely everything! do not do anything paperless with this company so that you have records of the things you agreed to cuz they will use that against you as well. I wish I could leave a no-star review because they don't even deserve one star. .

Fraudulent company, I left xfinity and went to Verizon, im still being billed from xfinity even tho my account paid off and closed. They keep trying to charge me ! I'm being forced to close my bank acc and re open another one. DO NOT USE XFINITY.

I cancelled all Xfinity services (mobile and home internet), and you should too. I will never do business with a Comcast company again. The following is based on my actual recent (2022-2023) experience: Customer service is terrible, worse that ATT. The barely-English speaking folks will make many mistakes. You will have to call multiple times, going over the same information repeatedly. They will, somewhat comically, attempt to upsell you services they do not understand. Using Online Chat is just as bad. Your chat will get dropped repeatedly, in addition to the same miscommunication. Your costs will not be what you were told. They will be different, and higher. And, if you go to an Xfinity Store, THEY will not help you, telling you the problem is with Xfinity Mobile, and you have to CALL THEM. I was trying to switch to Xfinity Mobile, something you think they would have streamlined. Oh no. No way. I wasted at least 10 hours of my life dealing with their incompetence. I finally gave up. I never received ANY Xfinity Mobile services. Nevertheless, they started charging me AUTOMATICALLY for services. I stopped that once I realized what they were doing. They then refused to refund the money they took from me, claiming I owed the money for “services rendered.” Best part? I never authorized “automatic payments,” but the friendly overseas person apparently had access to my Xfinity Internet account, and put THAT credit card data into the Xfinity Mobile account that was NEVER activated. And they started automatic withdrawals. So: Incompetence AND fraud. I’m an attorney and sent a demand letter to their “legal department” 2 months ago. No response. This company is rotten from top to bottom. I never thought I’d say this, but go with AT&T over Comcast/Xfinity. ATT isn’t perfect, but you’ll get better internet and better phone service. And, shockingly, they are easier to work with because the ATT Stores will help you with both Internet and Phone service.

Do not ever use Xfinity wireless. I purchased a phone from them two years ago and paid it off and after the phone was paid off they claimed that I still had payments left on the phone. While working with their customer service agents they disconnected my service and shut my phone off for nonpayment even though it was current. When I contacted Xfinity back they could not give me a straight answer why they shut service off to my phone as they stated that my bill was current. I have given them thousands of dollars for phones and service over there a few years that I have had them and I am looking to remove all of my service from Xfinity altogether after this incident. Please do not use them as you will get taken advantage of.

The phone service has been great but the billing department can't correct a mistake once it's in the system. I have been dealing with my issue for 10 months. Tickets get created and closed without being resolved. Support people tell me things that are blatantly false. I am now working with someone at the corporate level and she can't get it fixed either. I should have stuck with Consumer Cellular even though it was more expensive.

ZERO STARS. negative stars. I tried for 3 days to activate to no avail. If this was any indication of service or lack thereof i dodged a bullet. -10000/10 do not recommend

Cheaper is not better I regret switching from Verizon to this horrible xfinity around the beginning of the month we switched 2 numbers the 1st numbers went through fine the second numbers we had for 20 years for my wife's business they lost the number in porting they kept saying Verizon has ot locked and Verizon says xfinity has it we keep being told 24 to 72 hours and it will work they have told us this for 2 weeks nothing changes the numbers is gone forever now! All the thousands of dollars we have to spend to reprint and change # in files and to top it off there charged us for 2 new phone only 1 works! I wish the fact would shutt this half-assed company down nothing but major stress for past 2weeks straight Xfinity if your reading this review I HATE YOU AND YOUR WORTHLESS COMPANY NOTHING BUT A DEN OF THEVES AND LIERS!