ComcastReviews of xfinitymobile.com

Xfinity service is very bad (both in terms of coverage quality and customer support). I live in Miami and my reception was constantly getting dropped so I had to go back to T-Mobile. When I signed-up, Xfinity promised Canada and Mexico coverage as part of my plan but you to call them each time BEFORE you travel in order to "enable" their Global Pass coverage for an additional $5 a day otherwise you get charged huge roaming fees (which we found out the hard way). Just such a huge pain to have to keep enabling this service where are T-Mobile has the global coverage pre-enabled as part of your plan and you don't need to do anything. In addition, Xfinity Mobile doesn't have any customer support phone number so you have to chat with a chatbot for 5 minutes where it sends you in circles before agreeing to have someone from Xfinity Mobile to call you. Lastly, after I finally cancelled our two phone lines, for some reason one line didn't cancel in their system so they tried charging my credit card for 2 additional months of service after we had stopped service, which required me to re-download their app and do the chat/call request dance all over again. What a huge waste of time and energy... never again.

One of the worst experiences dealing with Xfinity Mobile, their customer service is horrible, their website doesn’t even work so you can’t login and see or pay your account, and the sales rep scammed me by promising a $200 gift card for switching and it never came and he has since ignored all my requests. Run from Xfinity Mobile.

I am about to cancel their service. I have been with xfinity internet for over 12 years. They had a mobile rebate service and i decided to give it a try. For the last half year, my bill was only correct for two months. The rest of the time, it was over charge for no reason. It took me hours to get hold of them and correct the bill. I am super frustrated.

I was told by xfinity that I could lower my bill by $60 dollars by switching my phone service to Xfinity Mobil. I signed up, then talked to another rep and she said no way $60 off....maybe $15 with some govt program. So I canceled the whole thing 10 mins later and she said no problem but the phone had been sent. She said to refuse it when it comes...it never came and I figured everything was OK. That was Jan. 2023, now I got an email March 10, 2023 from Xfinity Mobil saying my bill was due! I don't even have an account with them. They charged my card twice. I had to file a dispute with my bank and after hours of phone calls I think it's resolved. I told them it's fraud and the guy said they would give me my money back....we will see. I'm going to write an old fashioned letter to their corporate office because nothing else gets through. This is blatant lying and fraudulent charges to my credit card! Xfinity Mobil is a scam as far as I'm concerned. Stay far away from this company!

Many weeks ago, I cancelled my Xfinity Mobile service, which I never received in the first place after signing up for it back in December, over 3 months ago. I tried to get my internet and phone connected/activated after moving but experienced repeated problems and inability to get help from xfinity customer service reps. They need a better record keeping system! Every rep I talked to gave me different information and had no idea what had already been said/done for me. One time I got cut off from the call and didn’t receive any call back or follow up. Calling the customer service line is a special kind of hell for a busy professional who doesn’t have the commodity of extra time to waste (who does?). I experienced a months long goose chase trying to activate the Mobile service before finally canceling (they refused to give me the original promotion I had signed up under). Meanwhile I’ve continually been getting email and text notifications to update my payment for xfinity mobile (including today telling me they were suspending my service), as if it had ever been activated and as if I didn’t cancel it! Xfinity is a mess. The reps were nice enough but ultimately led me down many false paths and seemed hamstrung by a crappy system. My takeaway was xfinity is greedy, careless and chaotic. I will look forward to changing to a different internet company if and when I can, even if it’s more expensive. But for now I have been worn down and exhausted by the experience of getting the internet to work and failing to get the phone to work so I’ll just let it be.

I HAVE XFINITY INTERNET AN TV. I RECENTLY GOT ONLINE BANKING AN FOUND OUT THAT XFINITY MOBILE HAS BEEN TAKING MONEY OUT OF MY CHECKING FOR 2 YEAR'S. IVE HAD VERIZON FOR OVER 20 YEARS. THEY KNOW ALL ABOUT IT. THEY GAVE ME $233.00 BACK BUT STILL OWE ME OVER $841.00 DOLLARS AN WONT PAY ME BACK

I have been an Xfinity mobile customer for 9 years. At first it was fine. In September of 2022 I upgraded 2 of the three phones. I have been overcharged twice. One has supposedly been corrected. They still owe me money. They repeatedly charge me for 4 phones. I get that corrected and the fourth phone mysteriously returns. It's been roughly 6 months. I think they have won. I give up. I guess they can overcharge me what they want and for however many phones they want.

Don't trust Xfinty. They told me I had 3 months to use my rewards for switching over and now their telling me that I had 18 weeks. It made me very frustrated because that's the only reason I switched. The lie about their promotions so don't trust their fake promotions.