ComcastReviews of xfinitymobile.com

I opened my new Xfinity mobile account and in 1 week, Xfinity lost my account. When I accessed my app and online account, Xfinity system treats me like a customer who has never opened any mobile accounts...... When I tried to call Xfinity support line, I was redirected to answer multiple questions from the machine and could not reach a live person after 6 call attempts. How can Xfinity just lose a customer's information on its online account system?

I changed my number upon getting the new number after speaking with a representative the phone didn't work. I have called 6 times to only be told to do the same thing over and over again and then they tried to sell me a new phone. This is unbelievable my phone still not working for 3 days now.

I have experienced multiple incidents of dropped calls, slow internet speeds, and inconsistent connectivity. These issues have persisted despite my numerous attempts to contact customer service for assistance and resolution. The only thing that is consistent is that Xfinity keeps reminding me that they are using the Verizon network and so are not responsible. Reported to BBB and PA AG office.

This company is a fraud. I got 2 lines on 1 Jul 2022 and got them cancelled on 25 Jul 2022. I am charged through autopayment every month till March 2023. i never used this line after 25 Jul 2022. When after a lot of efforts, I contacted the customer services rep, he was a rude person and he said that my line is being used and these are legit charges, which was a flat lie. Stay away from these fraudsters.

This company is nothing but a rip off totally ,they give you a two year contract, but don't tell you your discounts will expire in a year. BUYERS BEWARE WATCH YOU DETAILED BILLING CARRFULLY.

After years of being a loyal customer, xfinity mobile unlawfully stole $988 out of my account without notice. When I called customer service, they were very apologetic and promised me a refund within 72 hours. After a week passed I called again and was on the phone for 2.5 hours trying to find resolution when my refund wasn’t processed. I was told I was on the phone for too long and that I needed to call back. Now I’ve been on the phone with them for over 5 hours in total, I’ve driven to multiple Comcast stores and was advised there’s nothing they can do for me, although the mistake was made by xfinity. I’ve shed tears over the lack of customer service this big corporation is willing to provide and for the money that was taken from me. This has been absolutely devastating.

Was with T mobile 17 years and just moved 6 lines to Xfinity Mobile.It’s been the worst experience of my life!!!!! Everything is bad from top to bottom! I’m already putting together my exit plan back to T mobile! BEWARE!!!!!!!!!!!

Do not use this company! Worse customer service. Takes many calls and 10 minutes to actually get to a real person. They will say you owe them money and send it to collectors and put it on your credit report even though you did not owe them. They hqng up on you after waiting on hold for hours. Do not use them! Comcast/xfinity mobile!! Absolute Worst