ComcastReviews of xfinitymobile.com

I want to be brief here. I rate Xfinity less than 1 if I could. I have gone through endless pains only for accepting Xfinity mobile service offer offered by unskilled/unaccountable Xfinity customer service Rep. I am reviewing here so Xfinity can see the post and contact me for opening an investigation about what I had to go through. I am referring to only CSR dept here. Unfortunately Xfinity CSRs did not provide me with their IDs and chat ids. When asked for ids they switched me over to another dept and told me they could better serve me and similarly, the new depts, at some point, switched me back to the old dept. I requested them to make several escalations/complaints (not sure Xfinity reps actually filed or not) but got no further communications/emails regarding the escalations. The neither send us the email copy of the complaint nor do they update the Xfinity account for that. The CSRs want to remain invisible. What I learned from my last 25 days of communication with the CSR dept was that Xfinity CSRs dont not keep records of what they commit to you. I meant to say that Xfinity has a useless customer service (my personal experience) who only give you temporary happiness at that time only but they leave no evidence/proof what they are committing to you in your account. Please note that this are absolutely my personal experiences about the Xfinity customer service.

ABSOLUTELY THE WORST CELL SERVICE ON THE MARKET! DO....NOT....SWITCH! If i can save someone the headache, I'd be glad to. Switched from Tmobile and been depressed every since. Can't even use the iPhone 14 Pro max in my home in the middle of the city. Useless!

I switched from AT&T to Xfinity Mobile worst choice of my life. I was looking at the fact of saving money. But in the end it wasn’t worth it. I switched back to AT&T..

I switched from T-mobile to Xfinity Mobile back in December of 22. What a complete disaster. I spent several hours on the phone for the first 2 and a half months trying to get my phone issues resolved. They have the absolute worst customer service I have ever experienced. Agents say they are going to fix your problem and I find out they didnt resulting in call after call to try to get a resolution and come up short handed. Stay away from these clowns. The stress and agrivation is not worth it.

Worst Customer Service and Services horrible. They offered to me the best coverage 5G and high speed internet. The true is I don't have good coverage. A lot dead zone everywhere, poor internet speed 1.5mbps or 6mbps. I never see the 5G. Everytime I call them to report no coverage they pretend I reset my phone. I'm tired of them. My Nightmare Xfinity Mobile.

The worst experience I have ever had in my life. I was told I had until April 8th to decide if I wanted to keep the mobile devices. So April 3rd I called to cancel the devices (both still brand new) and she informed me that I only had 14 days which ended March 28th. I kept telling her I was never informed the 14 days period except that I had until April 8th. It was like listening to a broken record. Unbelievable. Now I’m stuck with 2 brand new phones and ended up paying both off today just to be officially done with Xfinity mobile. I’ve never had issues with Xfinity internet but the mobile services….not worth it. Very unreliable, untrustworthy services. Go with TMobile!

Slimy chat agents lie and tell you what you what you want to hear just to pass the buck and close you out.

I have experienced multiple incidents of dropped calls, slow internet speeds, and inconsistent connectivity. These issues have persisted despite my numerous attempts to contact customer service for assistance and resolution. The only thing that is consistent is that Xfinity keeps reminding me that they are using the Verizon network and so are not responsible. Reported to BBB and PA AG office. They are unfortunately about to lose my service the customer service is non existent and they are terrible. Do not switch due to the price it’s not worth i been having data connection issues since I switched . I have over 3 or 4 cases open with corporate and still no resolution they just have terrible mobile service honestly going have to put them with metro or boost at this point.