ComcastReviews of xfinitymobile.com

Criminally bad customer service. All I wanted to do was transfer my phone service from Xfinity to AT&T. I needed a transfer PIN from Xfinity to release my phone service over to AT&T. I spoke with five different customer service reps from Xfinity who: 1) demanded that I pay a full month of my internet bill even though I was only five days into the billing cycle just to cancel a PHONE line? That didn't make any sense. 2) transferred me to inactive extensions 3) literally berated me, raised their voice to me, and hung up on me after refusing to give me the PIN transfer code 4) tried to tell me that it would take 1-2 hours to get the PIN 5) claimed they sent the PIN via text, but never did 6) said they would have another representative call me with the PIN, and then no one called I still don't have the PIN after nearly 2 hours of being put through one lie after another. This company is horrible, and tries to hold it's "customers" hostage instead of conducting themselves with any semblance of dignity. Pathetic.

Completely unhelpful and inconsiderate. Many months ago when my abusive partner and I split ways, we separated our accounts on xfinity mobile. I verified many times that my information was mine, the phone number was mine, etc. Months later it became apparent that my ex was able to log into my account using his information somehow. I went into a second location to try to correct this. I was told that because I didn't have a residential account with them I could not change my log in information, they messed around on my account some, and then eventually said they couldn't help me. I clarified that it needed to be my account, and to please not mess with the exes account as it was 100% chance he would harrass me. They managed to change HIS accounts log in information to MY information, thus allowing him to again, log in to MY account. Not only did they violate my privacy severely, but also my safety and my wellbeing. I asked them to cancel my service, but I had a phone I was paying off and was told to basically continue coming into the store to pay them for my phone, and that they couldn't do anything further. The store watched me leave in tears. So now I have been locked out of my own account, unable to pay them unless I physically go into their store, and pay on a phone for a compromised account.

The company had subscribers contact them in order to receive an updated cable box to receive on demand programing. Being a customer that pays a monthly bill (not inexpensive) the company should automatically send out new cable boxes to its subscribers, the customer is paying for the service. I cancelled the account and sent back the equipment. The clerk at the UPS store sending back the equipment suggested I keep the receipt for the "REST OF MY LIFE" due to the bad reputation of Comcast. They can not be trusted.

If I could give negative stars, they would get more than 5. Liars, flat out flipping liars and I told them so. I needed to switch from the poor service I was getting from that company in Florida so I called Xfinity and explained every problem i was having with that Florida mess, and they said they could help. Told me I wouldn't have to worry about any of the problems I had with my previous carrier, and I would get a new phone to make sure the service was great. (I should have known when they couldn't get my phone number right even before they shipped the phone and that was the first hour long correction I had to go through before I used the phone.) So, I switched and it's not much different. Still have trouble with texts taking up to 7 minutes to send (I timed it), and having to restart phone to get pictures to download, and when that doesn't work, I have to delete the entire text stream. Forcing phone to connect to wifi when I get home after being out of range. Among other things. Called them and we went through all the same steps as the other useless provider; restart my phone, remove sim card for however long and reinsert it, they do a reset on their end, I do a network reset on my phone. It's the same problems. I'm stuck with this for 2 years unless I pay off the phone; I don't care who makes it, what's in it, or how good it's purported to be, they're not worth the money charged, they're all trash to me, just like the providers of the services, and I'd rather live life without it all.

Horrible service where they held me hostage for over an hour while trying to provide them a new credit card as my debit card was compromised. Still not fixed as now I have to waste more time and go to a store.

Sadly, There is not less than one star. Xifinity Mobile approached me with a deal for a(free) new phone and $15 MO. After getting billed for the phone at 34.57 a month, trying to resesolve this for six months. I now will be going into an Xfinity store and giving them my phone back, and cancelling my account. Mint Mobile treated me like a human and that is where I am going back.

It took me almost an hour in order to speak to a human being for the complicated problem that I had. Once I finally called Comcast business in order to get a warm body to speak to, they transferred me back to Xfinity mobile. The customer service rep was very polite, however she did not understand what I was trying to ask at all. I have been giving money to this Corporation since 1983 and all I've gotten for that is outrageous bills and an automated customer service system that is effectively worthless. Cannot wait to get sling, 40 years of this is enough. They seem to care little about their long-term customers

I rather go to straight talk. I chatted with an Xfinity agent on 6/12/23 to add the global pass because I was traveling out the country. The incompetent rep did not add which I occurred roaming charges. I called to get those charges removed & Xfinity had the nerve to say there is no record of me speaking to the agent. I know there are records but they just want customers to pay those ridiculous charges. I hate their service