ComcastReviews of xfinitymobile.com

Most incompetent company ever. Ive have to call 10 times and spend 4hrs+ to do a simple transfer of service. If it wasn’t a monopoly they wouldn’t exist.

I would rate Xfinity Mobile with NO stars but that’s not an option. I have been going back and forth with them for 5 days now. One of the phones on my account has no service when not near WiFi. I have been to the store 4 times and made 5 calls to customer service, none of which corrected the problem. The people working in the store are incompetent and customer service just gives you the run around. I was told an escalation was filed with corporate which turned out to be a lie. I was also told a ticket was submitted to Verizon, also a lie. Now they told me nothing can be done, it’s not their network it’s the phone which is still under warranty. Went to Samsung Fix It store they ran diagnostics and said it’s the network not the phone. I am at a lose. I will be paying off the phone and canceling service with them. They should be ashamed of themselves treating customers with such disrespect. I had to call corporate myself I also lodged a complaint, not that that will do anything. I have had their service for a few years, the one time I have a problem this is how I am treated. Horrible!

Worst experience of my life. I have wasted over 7 hours trying to get them to unlock my phone despite the fact that it is paid off. I keep getting sent to various departments. Told it would be unlocked in 2 hours but nothing happens. RUN Away.

I have had the worst experience with Xfinity mobile. when I transfer my service with ATT to Xfinity, I thought it would be a smooth transition. I was wrong this has been the worst experience i have ever had. I traded my phone in for an iPhone and the rep told me they were buying my phone for $600.00, that was a lie then they told me the service is the best that was another lie. I'm not able to talk on my phone or receive calls, oh, and my calls drop every 5 seconds. Please stay away from Xfinity mobile its horrible. service. I have there wfi that is the only service that is great!

The online rep TURNED OFF MY PHONE SERVICE after I asked him to blacklist my old stolen phone. He then proceeded to say it was a $15 fee to turn it back on, and would I like to upgrade my service? I attemped to have my service turned back on by three more online reps, to no avail. I had to call xfinity customer service and cuss three people out before I talked to someone who semi spoke english. The turning off of my service also made me inelgible for the giftcard I was promised when i switched to xfininty. All their service reps are from India who dont understand freakin english. Avoid at all costs!

I switched to another provider, my phone was paid for but never unlocked. I was sent to three different departments which had incorrect information before they said it would be 5 days to get unlocked. I called back in 5 days and they did not unlock the device and had a different phone in the ticket I no longer use, and it will be another 72 hours before it is resolved. I also had frequent drops in data when I had the service.

Don't do it.I would do boost mobile,meto PC,anything but xfinity Mobile.I am paying for 2 phones that I could never call or text.This is the worst phone service I ever had in 30years.I like xfinity internet and cable,but not cell phone service.

Really awful company. The customer service reps were nice enough to try and help me. But they are ill-equipped to do anything other than read from the screen they’re given. Spent hours on hold over 10 different calls within a couple weeks. Disappearing credits, overcharged, false promises. Learned a few lessons, but this company is horribly operated. Will not come back and will caution others to stay away