ComcastReviews of xfinitymobile.com

When I first signed up for Xfinity mobile everything seemed great, but as time went on the service went downhill at a fast pace. The representatives have not been taking proper documentation during phone calls. I had ordered a phone to be sent to my other house. The rep advised me she was able to complete my request with no problems, well it didn't go to my other house as a gift it was sent to me in another state. Second, I called them on May 13th, the day after I received my phone to return it. The young lady on the other end told me that I had to go to the store to receive my shipping label. The store proceeded to tell me that it had to be emailed from xfinity mobile. Now, I travel for work so it took me some time to get a hold of xfinity mobile to return my phone. After, talking with me and telling them what I had occured their response was "Sorry, since it was 14 days pass the return date we cannot receive it. You can open it and start using it though." I have the call log of when I called and yet no documentation on their end. This has not been the only time I had difficulties with Xfinity mobile since 2018, but their service has gotten so much worse and their data is not working every where. So, now that I am over with my disapproval. I have decided to finish paying off my phones and will be switching back to verizon.

From the last three or four maybe more months I have not had service with Xfinity I am paying for a phone but concrete evidence says I have not reached my one gig of data because I broke the phone. A few months after I broke it I decided to contact them and got confirmation finally confirmation is the important word here cuz I tried to cancel it to previous times but got disconnected through the chat during the confirmation process So eventually days later I I was able to cancel my service continue to pay for the broke ass phone I was given. I had to call again after the phone service was confirmed to be canceled because I wasn't being given the phone price I was given the phone price and the service price. They said hey you're right you shouldn't have to do this but I guess if I wanted it I had to do it because I wasn't being given the $15 service price removal. That's absurd. I work too hard to get it and then I still had to call after the fact. That's absurd.

Like many other big companies, the customer service, if you can call it that, happens in other countries, so it's difficult to understand the people and they put you on hold while they "chat" with whomever actually does things, and you can't talk directly, so it can take hours, literally, and often several calls to get issues resolved. It's not good at all. As long as you don't have to talk with anyone, the phones are fine as they use Verizon's network, but if you need human help, good luck!

If you can help it, turn back now. I used to work for Xfinity, it’s a decent company who has good intentions but the majority of the people they employ don’t seem to have any knowledge about issues that come up. The data is capped at 20GB and once you exceed that which is not hard to do, your data is extremely slow. You’ll be lucky if you can get a single webpage to load. Next problem, it is so hard to get a hold of a person when calling customer service that it makes you want to switch to another company and pay more money. There are times you will call and the automated system will hang up on you a good 8-10 times before you finally get it to understand your angry and need to speak with an agent. The prices are decent yes but the service you get is the lowest of the low, the cheapest of cheap, there are cuts through every corner. Yes Xfinity may use Verizon towers but Verizon customers get priority to those towers. Basically that means while everyone else is getting better service for 10-20 bucks more your only able to connect via 1% of Verizon’s towers. Moving onto the final issue, the app they use for Xfinity Mobile is garbage and even that may be an understatement. The app can fail to load basic information about your account such as billing, data, devices, troubleshooting, etc. Now with all of the issues Xfinity Mobile has, you’ll likely need to call in every 2-3 weeks to solve another problem. Of course if the automated system repeatedly continues to hang up on you , your going to become upset. You may try to use the app to troubleshoot only to find out it won’t load your information to troubleshoot. I’ve had this issue since the day I got Xfinity a couple years ago but cannot leave until my device is paid off which i will be doing very soon. Once it’s paid off im going to Verizon or AT&T where it’s a bit more but the service is Golden. Especially with Verizon…. Those are the big guys, I think I’ll stick with them. They seem to know what excellent customer service is. With this in mind, most of the time after fighting a war with the automated system and climbing the chain to several different agents I can (usually) get my issues resolved. That being said be prepared to need to call in again 2-3 weeks later for another issue or even the same one in certain cases.

Have been with xfinity sense around 2017 ish i have never missed an Xfinity mobile payment what so ever well i ended up having to let my cable services go after being lied to a bunch of times but kept my mobile account come time to upgrade my device i drove almost 2 hours to do so just to get told i couldnt because i didnt have the cable part after i had called and messaged someone from xfinity mobile 4 times and was told i could and not once did anyone say i couldnt because of this i also dont ever remember reading anything that it would effect upgrades and if it got broke wouldnt be able to fix it its a decent service but xfinity has really agitated me ever sense i got there service and its not juat the mobile do i recommend not really be prepared for price changes and arguing with people over it and not getting ur bill fixed if it is messed up in some way