ComcastReviews of xfinitymobile.com

I have had xfinity mobile for 7 years now I have loved it up till now here is what I got for trying to upgrade my iPhone… I took off work three days in a row cause it kept getting delayed and you have to sign for it.. Then the day fed ex came my husband signed for it and said this box is extremely light. I picked it up and yes it was very light so I took a video of me opening the box and guess what no phone— only a SIM card and activation paper and the tissue. What???? So I picked up the phone and called right away I was told they would send me an email in 24-48 to send the info video description etc… we’ll here it is after 10 total hours of being on the phone I finally get my email and what do I have to do oh yes now I have to file a police report days later was told it was not about the showing I didn’t get it it was about filing the report in other words they are claiming it on their insurance I paid the deposit and won’t get this back till case is closed.. I have three days to turn in report this is kinda sounding like a scamming process

Worst Service. I ordered the iphone they send it to wrong address however it is still showing in my account and they are not able to correct it. Everytime I call them they take 2 hours of time and then no outcome. Really frustrating.

Xfinity customer service made an outbound call to me asking me to signup for a mobile phone service plan by activating a line. I told I am using a locked T mobile phone and that I am not eligible. The agent asked for my IMEI number and told me my device is compatible to use with their network even though it was locked to T Mobile and that I could use their service. My phone could not be activated with Xfinity because it was locked and Xfinity began billing me for 1 month saying I failed to cancel the activation request and that I had to pay them for using their service. I had not used their service rather was on T Mobile, yet they continue to say the charge is valid. I wish to dispute this bill and it possibly falls under a class action lawsuit where other consumers may have faced the same thing.

One of the worst customer service. They loot the money from your account whenever they get an opportunity. I called them and cancelled my X fit into mobile account and the call got ended abruptly, they are still charging my credit card for months. I felt like, i was ditched

Unbelievable obtained my phone and set up service at the Store in Rutland Vt. They were supposed to bill using my comcast account information. All of a sudden I had a bill collector trying to collect over $200 on an unpaid Xfinity account. Makes no sense- first of all was supposed to be a $30 a month payment using my comcast information. Called Comcast for help a month ago-they stated that I did not have any such phone number for the cell phone. Received an email today that they are taking $200 plus from my credit card on file this Month?? Makes no sense since I dont have any phone per the company. Called and tried to get help today and the guy says yes you owe over $200 back bill payments??? I asked why when it was supposed to be paid through my comcast account. He says first that there was insufficient funds but then I said why did my TV etc stay on if this was true. He checked further came back on and said they forgot to bill for the phone!!!!!!!!!!!!!!!!!! Thats when I hung up. So far they are not showing me that there lack of billing etc was my fault. Also that $30 a month did not add up to over $200 for the month and how are they charging for a phone they say I dont have. Also phone has been shut off Worst bunch of bull I have ever heard.

I am in the boat with several other reviews. I ordered service back in January 2023. I only had 3 lines to transfer and purchased1 phone which I traded a phone in for that they were going to give me $600 on a trade and a new Apple Ipad. 5 lines only. 1st and 2nd bills were correct... then here it goes. Also, they said that if I transferred my service that I would get $200 per line. Okay, I fussed enough until I got the gift cards. Here it goes. They called me in March and said that they had a special going to trade in Iphones and get up to $600 credit per phone. Here it goes... They sent the phones to me and we activated them and they charged me for 3 additional lines. That is for the 1st phone with and the 2 new phones. So all IPHONES had were being charged for 2 lines. I have called about 15 times and they still have not credited my bill nor taken the phones off properly. One time I called they deactivated my lines and then they had to add them back and they still have not credited me for the trade in phones that I gave to them. I am pissed. My phone bill should be about $170 and it is $350... I am trying find a corporate store because this is ridiculous calling customer services is like jumping into a battle field. NO HELP!!!

Took three weeks and three different chats to three different representatives to get a promised credit. I have no complaints about the actual services that I subscribe to (TV, Internet, Mobile) but the customer service representatives does not represent the company well at all. It's always a nightmare having to seek their assistance.

I bought a new phone and during the port the new phone malfunctioned. The guy told me to take it home and come back in two days so he could order me one. I came back and they told me I wasn’t on account which is untrue and told me I had to send off the phone. So now I’ve been charged for a phone I never got to use and I had to send it off. Then today they deactivated my old phone and I spent 3 hours on the phone trying to get it straight. I’ve still not been reimbursed and all over a phone I never got to use !!!! I pray this never happens to anyone else cause noone in their right mind would stay with xfinity after all that l.. I was a faithful customer last two years and I’m so upset at how this turned out