ComcastReviews of xfinitymobile.com

Well I feel stupid. I got xfinity mobile because I was looking for cost savings on my bill. I had Xfinity cable and Verizon Mobile. It was all working well until I changed. I took my phone lines to Xfinity. Three of my 4 phones worked right away. The SIM Card didnt arrive for phone 4. I went to the store and asked for a SIM. They wouldnt provide it. I waited 5 more days and went back to the store. The kid at the store screamed at me and threatened me with violence. I called the sales VP and we had it fixed the next day. Now after I got the service up and running I now drop over 50% of my calls. The service is terrible. We are in process of taking all services to Verizon. It was not a good experience.

I paid my iPhone off early with Xfinity but they refused to unlock my phone when I moved to another state and wanted to go with a another carrier. Neither Xfinity or the bank attached to the Xfinity account operate in the state I now live in . When I closed the bank account Xfinity still refused to unlock my phone leaving it on even after I called them many times telling them that the bank account had been closed and before the bill became due I made a visit to the nearest store about 70-100 miles away. My account was taken out of their system but my phone is still locked and now they say until I make a payment it will stay locked. I don’t want Xfinity service it is the worst service I’ve ever had.

1. I’m being charged double of what I agreed to originally. 2. The phone service is terrible. Calls dropped. Sometimes answering doesn’t work. It’s a mess. 3. Pleasant people when you can through to a human. But there’s little follow-through

Worst mobile service avoid xfinitiy. They change your account without your permission and charge you for data

ALL I WANTED WAS TO ADD PHONE SERVICE TO AN EXISTING ACCOUNT! LISTEN TO THE ONE-STAR REVIEWS!! YOU WILL BE GLAD YOU DID! "GOLD MEMBER" with auto pay *** CONCAST *** I rarely give one-star reviews. I always try to find one thing positive to say about a business. Even if my experience was not the greatest. When I'm looking at reviews of businesses, I usually skip most or all of the one-star ratings and most of the five-star. I feel like two, three, and four-star give the most accurate picture of experiences with said businesses. That being said, this is not the case with CONCAST (Xfinity). The customer service for this company is the WORST I've ever seen. They literally go above and beyond to not speak with you or resolve your issues. They don't give phone numbers to call. They just keep looping you back to an app that you can't do anything with except pay your bill and upgrade services or chat with a bot that just repeats itself. It's a giant AD page! After dealing with the round and round bot, which seemed like forever, I typed in cancel my service to see what would happen. And wouldn't you know it, they called me! They can bill you immediately. They can cancel service immediately, but they can't even hook-up phone service on an existing account properly. In fact, they started a whole new account (so then i had two accounts with the same info) and messed everything up. There are fees and extra charges for this. All I could get was "Oh, so sorry. We will refund you the money back." They shouldn't have even charged me in the first place since they were not providing any service to me at the time since they messed stuff up and we lost our internet service. Hours I spent with these people getting nowhere. Could not get the phone or internet working. Told me they where working on it and would have to call me back. They never did. They tried sending me new equipment that I didn't need (of course with charges). Texted me that if I didn't return the old equipment, I would be charged for it. I had already returned the equipment. We set it up with XFINITY to go to the local store close to us and exchange it for the new equipment. What a joke! So listen to the ONE STAR REVIEWS on this people. You will be thankful you did! I am switching to Allo Fiber. Wish me luck!

My Motorola phone will not allow me to unlock it. I have paid whatever I am supposed to pay. I will pay them $100 if they will unlock my phone, just please whatever you do don't hurt my phone with an upgrade!! I tried to click on every option in settings to see if there is a way to unlock the phone. I stumbles on something that was well hidden and when I clicked on the option to unlock my phone, it seemed to go on the fritz. It said I had to pair it with another device to unlock. I paired it with my Roku TV. It processed it for 20 minutes. It had a bunch of options to click on: classic300s, Living Room TV, Govee-, TV Samsun, and so just nonsense. Then you tap on it and it does nothing. All I want in my phone to be unlocked, just give me my phone. It is innocent. It is good.

I wished i could’ve give them a zero don’t let them brag you take xfinity Mobile plan you will regret it . There is nothing good about that one connection is suck I always take unlimited plan .with them after 2 days they will tell you already use most your GB my plan was for only 45 my ended up 76 , 70 if they feel like your about to pay less then a month they add more money to make sure you pay the same and when i complain why they added credits for to reduce it every months was a battle with billing and after I left they are still charging my card Save yourself some trouble not them . Horrible company . I am now paying two companies for my phone cause they won’t stop charging me . I got discount they took it back and charged me I ll have to change my card number as soon my bank is open

I don't like Xfinity when you lose your phone they give sim card in the store on Amazon or eBay you would have to call the company that's why like consumer cellar at&t because if lose simcard always go to at&t or best buy and for consumer cellular you can always go to target or Walmart to get sim card if you lose your phone And costumers service at Xfinity long wait on the phone which is outrageous