ComcastReviews of xfinitymobile.com

On the phone for 30 mins guys don’t know what to do

What a a terrible company! What a terrible customer service! I got 0 help from agent! They are billing me for something i no longer have! I bought a new phone cheap crappy one the cheapest motorolla! The manager of the store told me its a crappy phone really! But you could try it, you could return it and get a refund! I returned the phone over 2 months now! Still being billed for it, still being billed for the number line i bought, although i left xfinity 2 months ago! I took the number with me to ATT! The girl on the phone said I have to keep paying for the phone until its over. I told her but i dont have the phone, i returned it right away. Because it wouldn't work! She said i know you returned it 2 months ago but you still need to pay for it! I told her, no! The manager of the store told me I could send it back to you and it will be removed from your profile and you will be refunded for whatever I paid! And this girl called Gab from the customer service by phone, wouldnt help! Wouldnt let me reach higher department and she wouldnt refund me, she said the phone is still in the wear-house but they didnt finish working on it! I then Told her that the other agent on the phone said i will be refunded within 10 business days! She said no you wont be refunded you gotta pay for it! Why on earth would I pay for something i dont have and returned already! What a horrible company! I am so happy i am back with AT&T. I asked that girl when will the wearhouse check the phone and update that I returned it, she said soon! I told her its been 2 months already, am I looking for another 2 months? 6 months? I have been billed for the line and I am not using their service! I literally left xfinity 2 months ago! So I should pay ATT and not xfinity! If I could rate xfinuty -10 stars I would! Even if that was old bill! I should not be paying for the phone that I returned! And she is forcing me to pay for the phone!

I'm a long-time xfinity customer. I found an error in my bill and contacted customer service via chat. Long story short, the only way to correct their error was to sign up for a new promo contract. It was an awesome deal. I electronically signed everything and prepaid all fees at once. My bill never updated online. I called customer service and even though I saved the entire chat that had what I agreed to she refused to honor it. She said the guy was not allowed to make that deal. I asked to speak to her supervisor and waited for 20 minutes. She came back on and said they were busy and forced me to accept a 1 hour callback. That was about 33 hours ago and I'm still waiting. Now my bill is higher and I'm stuck. Part of the promo was their mobile service. It is horrible. I have had it about 3 days, and it has dropped 17 calls. Also, the overseas customer service rep said she didn't care that I said she was committing fraud. DO NOT by into their promo deals and DO NOT get their mobile service.

I wish I had read the reviews before I joined xfinity. I have been trying to get a refund for my trade in phone for almost four months now. The customer service is a joke and I am told over and over that it will be resolved in 1- 3 business days. I will continue to fight for my refund. But a soon as I am able, I will be going to another provider.

Getting the insurance is a scam. They told my son it would take 2 to 6 weeks to get a replacement so he bought a new phone through xfinity having it on payments they convinced him that he had to get the insurance again. So now he's paying for 2 phones. Then he lost his phone and again tried to file a claim. They just wanted 180.00 for the new phone. This was a 330 phone new in which he had already paid 231.15 in payments and 230 on insurance. I looked it up and you can get this same phone on Amazon unlocked for 125. I don't know who the bigger scammer is xfinity or assurance. But I am looking for a new plan and will never be scammed by getting insurance again. A 300 dollar phone for the low price of 643 dollars wow what a deal.

No sirve nada, compañía de estafadores, todo el día sin internet y hablando con la contestadora

I was a long time Verizon customer who switched to Xfinity a few years ago. I was told that one of the positive aspects of Xfinity is that they use Verizon towers and have the same coverage. During international travel, I have never had an issue with Verizon global coverage. And I didn't until recently with Xfinity. Although the Maldives are included on the Verizon global network, it isn't included on the Xfinity network. Before I understood what was happening, Xfinity billed me $1000 within a few hours. I finally figured out what was happening, and switched to wifi. I did some research afterwards, and found out that Verizon includes 40+ more countries on their global pass than Xfinity. So they really do not have similar coverage at all. I believe that I was misled by Xfinity and will be switching back to Verizon. A $1000 bill in less than 4 hours is ridiculous. It should have been obvious that my usage was not my norm, and that there was confusion on my part. I am retired, and a $1000 mobile bill is a hardship.

I took the step of switching from Verizon to Xfinity Mobile due to an Xfinity mobile rep telling me the price of my phone contract would be $30 per month for two ywaes for two phone, plus a $20 price cut on internet services. I spoke tomultople reps and chatted with others to be certain that what I was being offered was the actual deal. Needless to say, they lied. All of them lied, or they were completely misinformed. The cost of my mobile service was DOUBLE what they told me it would be. They did reduce the price of internet service by $20 a month, but they did not follow through with the promised discount on mobile service. I called 'customer service' and the reps were condescending and clueless. I spoke to numerous reps to the point where one disconnected me. I finally spoke to a rep who at least seemed capable of holding a conversation who told me that the promises given to me were lies. There is no way that ANYONE could get both the internet discount and the mibile phone special pricing. I began to spit fire, after I was told that even if I had the chat session of the rep telling me I was eligible and would receive both discounts, I would still not receive those discounts. I told the rep that Xfinity/Comxast needs to train their agents to not lie, and promise things they cannot deliver. I now that these agents are paid poorly and that they rely on commission to stay afloat, but that is no reaosn for them to deceive people and then for Comcast to ignore the promoses their employees make to customers. The entire experience left a bad taste and I will nevertrust Xfinity Mobile and Comcast again. When a ega company (which should be dismantled with anit trust) is allowed to deceive (or lie) to customers without any recourse, there is a problem that needs to be addressed. I will write the FCC and others to explain Comcast deseption and how they do not care if their employees lie. Bottom line is beware of any offer, and if a rep tells you a price or bonus, do not believe them. Amazingly, I was told that if the email they sent me did not include the promotion, then the promotion did not exist. So it is obvious that agents are deceiving customers and Comcast is letting them do so. Xfinity mobile is both unethical and guilty of fasely representing themselves to the public. Buyer beware of Xfinity mobile and Comcast. I experienced a very troubling situaiton that wouldn't have occurred if the agents were not allowed to lie, or were properly trained.