ComcastReviews of xfinitymobile.com

I placed order for $30 BOGO promo, was told by online rep wouldnt be charged til I activate with no time limit, also he stated charge is $45 but " accounting would correct it" , then after about a week got email stated should activate as already being charged.. reached out to emma brown with xfinity mobile at (843) 830 8568 who NEVER responded but previously stated she would always be there, after several days received call from Tina with executive , left msg to call, right after received text from xfnity to get immdiate call , call within hour, callwithin x hours or handle through email, selected email, then get email next day from Tina that havent contacted her, when call no answer and left msg that had selected email to handle, received call from Tina next day with attitude that she doesnt have an email, several calls and emails back to Ms Brown and finally get call from Essence an Exec relations supervisor, apologizes states yes was lied to would correct and credit and cancel unlimited lines, and would keep in contact. That even get email that wrong line cancelled, provided number to call if incorrect, routed out of country to someone who states they dont handle that. calls and email to ms brown ignored, then email Idris Spellman, next day get call from sam ( 509) 991-7572 who was directed to handle by Idris Spellman, stated system doesnt work as should and credit issued mistake and would correct, would be contact for ANY otger issues, etc. that evening get email that Other line ( again wrong line)disconnected , and orginial number changed. Sam then ghostd woultn return calls. Calls n emails to Charlie herron, Tom Karinshak, Brian roberts all ignored. Filed with FCC and 2 days later contacted by " corporate" and no apologies, lines claimed will be cancelled and credited. and for all thei issues a $100 credit, RUN , RUN don;t walk RUN to another company. no addressing employees not following through

I noticed a debt charge on my debt card account for $145.99 to Xfinity mobile. I do not use Xfinity mobile. I use Xfinity for my internet and cable. I called them and they said I purchased a mobile phone from them which I did not do. I was on the phone with them and their fraud dept for an hour. Finally they said they would cancel my phone purchase and reimburse me in 5-7 days for the $145.99 After 7 days when I did not receive this money in my account, I called them again. Was on the phone again with them for 50 minutes. They said in 2 hours my $145.99 would be back in my account. 6!hours later I’m still waiting for my money to appear in my account. Tomorrow I will call the attorney general’s office and the better business bureau to issue a complaint against Xfinity mobile. Do not do business with this company, they lie and they are crooked! I’m totally upset about this.

We have been battling a collection from these guys for 6 months. We never activated the phone they sent And never used thier services. Yet we owe them 💰😡

I called Xfinity for my Internet bill. It had gone up $50 and I wanted to know why. The salesman with Xfinity continued to push me about getting Xfinity mobile and I said okay after three or four ways of him changing his wording for me to be okay with this. He said I wouldnt have to go anywhere or talk to T-Mobile. I get the new SIM card a week later, put it in and it doesn't work. I don't have a working for a day. No calls or texts and I didn't have service outside of me home It was terrible for that day I had. I have a Google 7 pro. I talk to T-Mobile and to Xfinity. No one can help unless I get my pin to transfer my number back. The idiot with Xfinity told me that we can get a new phone and i could pick it up the next day. They offered me a moto phone $200 from Amazon. I said are you kidding me? Why would I downgrade a nice phone? I could tell she hated me. Terrible customer service. She didn't even mention that I could just cancel and go back to T-Mobile. I got my pin to change my number back to T-Mobile but the ZIP code Xfinity had didn't even match what was really mine! T-Mobile and Xfinity had to talk to each other and finally my amazing T-Mobile associate got this fixed. Xfinity mobile and Xfinity is awful. Stay away. Saving money is not worth Xfinity mobile. They wasted hours and hours of me and my husbands time by talking with Xfinity to figure this out.

They demanded $100 to send a service technician out, we paid, they never showed. Filing merchant card dispute.

We used them for years before discovering that they were charging us the same amount for By The Gig as their own Unlimited Plan. On top of that, they were penalizing us whenever we went over. Easy fix, right? I'll update to Unlimited. In doing so, they shut our phones off and removed the phone numbers that my wife and I had for over 20 years. Now they've made something easy impossible. Nothing is easy with Xfinity Mobile. I have never worked with a more inept company that cares less about their customers. They ended up adding an additional phone line on our account without our permission AND even though my wife's phone now showed as unlimited, mine did not. I worked with them in person and in their chat to help them do their job. It ended up never getting fixed. They stole money and time from my family. This company only exists because they have a monopoly in most areas regarding internet and TV. They had to rebrand from Comcast to Xfinity, because their service is so bad. They will have to do that again. No one should ever use their Mobile service. You have choices. They are unethical and hate their customers. I'm fairly certain that the higher ups at this company are just collecting checks and aren't attempting to improve anything. They should all be ashamed.

If there was a way to give a lower rating, I would certainly give xfinity mobile a negative score. They do not follow through with promises. They give you their supposed English name but you can never talk to the same representative. #1: do not fall for a “free phone” deal.

Worst customer service of any company I've ever done business with. They have screwed up my bills for years and to get the bill right it may take you 3 hours of talking to five different people (exactly what happened to me) many of whom dont speak english well enough to understand half their words. Even then, it may not get fixed. go to the store. dont call customer service.