ComcastReviews of xfinitymobile.com

Everything really went wrong. Service is terrible.Communication is terrible.Everything about xfinity mobile is just awful.

Free promotional phones aren't. They charged us the full amount and when we asked why. They said we activated late? Never had a time limit to activate mentioned. It was December, So I gave as a gift for husband. They imported a number we didn't want and when I called over and over 39 times each person said it would be my last call. They lie to get you off the phone. Wicked Tricksy And False

XFINITY PUT LOCKS ON MY PAID OFF DEVICES WHEN I DECIDED TO GO TO T MOBILE, T MOBILE WARNED ME, I DEFINITELY WANT TO SUE

Very slow service, receive voicemails days late, missed calls n told by caller always goes to voicemail and my phone is never off and service area says good service. Will put things in archived that I did not place there. Would not recommend and stay away from the Motorola Moto g free phone or free after rebate...junk.

They don't even deserve one star. I closed my account with them two months ago and now they have just charged me $76. for the service I cancelled. I have been waiting on a refund for two weeks now and when I called they are saying it is only $26. what kind of crap is this. Also it would be nice to actually understand what they are saying. I don't mean to offend anyone but it is hard to understand what they are saying half the time.

There was never a card sent out to me and I currently don’t have a address for you to send it as a physical card it’s supposed to had been a via virtual prepaid card sent to my email address and it’s never been sent because y’all beenBS always something different and still ain’t provided my card I should sue all three companies for false information leading people on to get wrapped up in y’all’s 💩tty service and promotions and products ima definitely make sure I let as many people know about this eas possible and make sure I can help others avoid your scams and lies xfinity Comcast and Blackhawk network have all 3 been full of 💩and lies after lies the dates have changed 15 times the card has been sent not sent then sent again and never once has a card even been printed out to me cuz it shows it on the site yall failed to put my information in the system on time is what happened and now I’m the one having to deal with the 💩because y’all failed to do your jobs and instead of being a loyal and honorable company and fixing y’all’s fk ups you just dragging it out thinking someone will just forget about it but I get a reminder every time I get a bill so I won’t forget and I will let everybody know the grief your company’s and stress caused by y’all I might even see if I can’t sue for negligence and mental anguish for all the stress caused by this situation being I have written down every agent ID all 4 case numbers tracking dates everything and being I have high blood pressure this definitely has put added stress to it hope y’all enjoy this court battle and I’m not settling out of court I’m going all the way I don’t give up easily so y’all wanted it the fights on I will see all three companies in court

Okay new chance for Comcast. I spoke to the Redemption Center. They instructed me to speak with Wireless again and to a manager. I did ask for a manager, the agent said she had to get with her supervisor first. It seems they put the cards through. I will check in a few days with the redemption center to see if they did do this. If all works out it takes 4-6 weeks for the cards. I will clear the review when this situation is resolved. So a positive we hope? Don't believe the Credit Card Promotion. Started service was told they give a 200.00 Credit card for each line brought in from another service. Takes 90 days. In January of 2024, received 1 credit card for 100.00. I called the salesperson, they said they told them and the department would get with me. No response after many calls. Only they say oh no one is for 100.00 and the other is 200.00. No, not what I was told. Anyway haven't received another credit card either and it now is April. Been calling since January and each person says they are escalating the issue. Right. each time I call they tell me it wasn't escalated. Service my phone drops network all the time...without realizing it at times. Where is my 200.00 card for 2nd phone done the same day in September. Where is my additional 100.00 that I was TOLD I would get for transferring service... And if not for all the dropped networking I get...lol

We had a terrible experience with Xfinity internet (constant freezing on Zoom) and they couldn't fix it, but they had a monopoly in our location. We were thrilled to leave as soon as we had another option. Then Xfinity mobile wouldn't release 2 of our family's 4 mobile numbers, causing people to be without phone or text access for 10-14 days! In the process, the impossible customer service kept promising fixes and putting us off for days at a time, and when we finally got access to top secret high level customer service, they did solve the problem, but to do so, they had to create 2 dummy phone numbers. We were assured those accounts would be cancelled. Not only was that untrue and we were charged for another month, but when we noticed and got on chat to remove the accounts, two different agents on two different days told us the account would be cancelled - we even got cancellation confirmation emails - and yet Xfinity kept charging us and eventually sent our account to a collections agency! For something we didn't even use! They aren't real phone numbers or accounts! I've never in my life worked with more incompetent customer service!