ComcastReviews of xfinitymobile.com

I canceled my Internet service because it went out every single day and I had to reset my router, I canceled my Home Phone. I canceled my TV service and I kept my cell phone service and then they charged me $50 extra per line because I cancel all my other services. They are ridiculous. I paid them over 300 and something dollars in March and then they never send me a final bill. I was told it was paid in full and then they sent me to a collection agency owe 150 bucks more . Beware of their service do not use them. They are horrible.

Xfinity mobile worst business I have ever dealt with...deceipt, cowardess, and just plain rip off. When leaving this company they will not give me a final bill for last month service and paying off my phone to the tune of $400. What company does not provide a final bill!!! The kicker is I need one to provide my new carrier proof as they will pay off the phone with previous (Xfinity mobile). Im assuming that these carriers know this and do this to make things difficult. Well I am going to dispute the charge until I get a bill as know one should have to pay a charge without a bill of itemization to show what your paying for! Not to mention being told to go to a store and get the bill just to hear the same sorry cant do it! Waste of my time and energy. Total zero for common sense and common business practice. These losers will never see another dime from me and I will rip them in conversation every chance I get.

If I could give negative 20 I would. Switched from T-Mobile to XFINITY . Ported my number and my phone hasn’t been right since. I am beyond pissed

If I could give them a - star I would. I was convinced to get 2 lines at $30 a month and a discount on my WiFi internet. I activated one line on the 26 of the month and the other on the 14th of the following month. Once my first bill arrived I got charged $112.77 no biggie it was activation fees and a few days for the previously month all on one bill. I login into my app and my bill is 111.32 but the 112.77 was already charged to my card so I call them to ask why I still had a bill for 111.32 they said they have no idea where it came from and to dispute with my bank. And that’s when the nightmare started. I disputed with my bank but every month would get 2 separate bills for 2 separate billing cycles I called countless times, went to the store in person no one could explain. I filed a complaint with the fcc and finally a lady named Kacie reach out and none of her explanations made sense either she is trying to tell me that both bills were valid because I activated one line before the other and changed my address. When I told her that made no sense she keeps threatening me with wanting to take the credit they had given me for the 112.77 away saying the bill was valid! So I asked again how can it be valid 2 lines at $224 a month and again she goes back to accept this or we are reversing the credit. Keep in mind they sent another bill to collections and I kept getting emails about different bills for a different billing cycle every month. I missed work to go into their store and they couldn’t even solve it. So after countless hours on the phone, missed work, stress all I got were threats of taking the credit which is rightfully mine away. DONT DO BUSINESS WITH THESE LOSERS! Money hungry rude disgusting individuals. I’ll be canceling everything I have with them! Scammers!

DO NOT SIGN UP WITH XFINITY MOBILE!!! THey are very sneaky and unethical. They had an offer of buy one get one free mobile service and said I get 2 lines for $30 for one year. I even recorded the conversation with the rep. They honored it for 2 months, then I noticed my bills were $60, double. I have to call every month and they said that they made a mistake and would give me a credit of $30. I have to do this every month. When I call, they say that the promo came off and they added it back, but the promo never gets added. I am so frustrated and I waste my precious time to call every month to settle this issue. I am switching back to Tmobile. Xinfity is disorganized, unethical and incomptent!!

Comcast contacted me to move my lines from ATT to Comcast Mobile. They offered me $200.00 for each line we moved from ATT to them. I have the email from the sales rep Jonason Holland confirming that we would receive them within 4 weeks. Its been over 7 months and 16 phone calls, being put on hold for hours then disconnected, being lied to saying they are coming but never received. Called the 800# for the gift card redemption center every month and nothing was ever submitted by Comcast. I believe they committed FRAUD in enticing me to move our phone lines with NO intension of EVER honoring their enticement to move my lines. Please respond if you have had the same issue. Class Action Lawsuit!

Don’t even think about switching to xfinity mobile…you will regret it. I tried to switch from Verizon to xfinity. Their instructions on how to do that did not work so I called customer service..in Pakistan. They completely messed up my phone rendering it useless . I spent 3 hours one night, almost the whole day next day and a few hours the day after trying to resolve the issue. Each tech i got on the phone said the previous tech didn’t know what they were doing but they did…uh-huh. I finally talked to a supervisor who was no help at all and nothing was ever resolved. I couldn’t switch back to Verizon fast enough

Do yourself a favor and DON’T GET XFINITY MOBILE. The service s***s, I changed from T-Mobile to Xfinity Mobile on the recommendation of the salesman. Which was a mistake! I went into xfinity and cancelled my mobile service, I paid off my charges on my account. Xfinity continued to charge my credit card monthly 5 more times until I reported my cc lost, I called Xfinity monthly to complain that they improperly charged me and to reinform them that I cancelled my mobile account only to be billed again the next month, and so in a circle. Now 13 months later, I get a call from a collection agency stating that I am past due on my mobile account and it is in collections. They are trying to convince me that I am to be billed continuously until I have pay them in advance of any anticipated billing that may be incurred. They have had the 5 charges that I disputed reversed to recharge me again and now they are saying that I still need to pay up for services not rendered.