ComcastReviews of xfinitymobile.com

My life was hacked and I am trying to recover from that. I have contacted Xfinity for months now. They claimed I had ordered a bunch of iPhone 16 pro phones making my bill almost $1,000 a month. This makes no sense for the fact that I am on Xfinity Wi-Fi for people with low income. I have talked to customer service repeatedly they take it off and then they put it right back on the next month and turn my phone off again I need my phone on due to medical reasons. My phone bill is supposed to be $68 a month. I have been with Xfinity by Comcast over 12 years. I have no problems with the Wi-Fi service however the mobile service has been completely terrible. Very unreliable their customer service is very unreliable I took my police report to their fraud division and the fraud division said they would take care of it here I am again with my phone shut off and asking 500 for this month to get it temporarily back on.

If I could give zero stars, I would. Xfinity Mobile overcharged me $1,200. I was told by multiple agents that I would be refunded. That was a lie. I’ve spoken to over 20 different agents— including Michelle, William, David, Net, John, Kyle (twice), Trent, Max, and Mohammed — spent over 40 hours trying to resolve this issue and every single one of them confirmed the company owes me the money. I was even given a reference number: AR280269730, and told by Kyle on 7/17/2025 that the refund was processed. Today, (7/22/2025) Michelle told me again today that the refund would hit my account within 30 minutes. It never came. They even took my credit card info again. All lies. All deception. This has been going on for WEEKS, and it’s clear Xfinity Mobile’s customer service is not only incompetent — they are deliberately misleading customers and stalling refunds. Under NO CIRCUMSTANCE should you use Xfinity Mobile. They are untrustworthy, unethical, and operate like a scam. I’ll be filing complaints with the FCC, FTC, and my state’s Attorney General. Xfinity Mobile — you should be ashamed. This is theft, plain and simple.

I responded to a promotion from this company that clearly stated, “Have an iPhone on us.” Based on this offer, I placed an order expecting the phone to be free as advertised. Within 15 minutes of placing the order, I realized there were hidden charges — specifically, I would be billed $38 per month. I immediately contacted customer service to cancel the order, but was told they could not cancel it, despite the extremely short time frame and misleading promotion. This behavior is deceptive and unacceptable. The company misrepresents its offers, refuses to honor cancellations made within minutes, and shows a clear lack of transparency and customer care. I am requesting a full cancellation of this transaction and that the company be held accountable for false advertising and unethical business practices.

Horrible off shore customer service works as designed. The Asian cust serv hates Americans obviously. They'll put you on hold when they refuse to help and you ask for a supervisor. You can hang on indefinitely (hoping for an eventual pick up). I waited an hour and then gave up. Tried to disconnect service and couldn't even get the proper routing to do that via a phone call. I called mobile, it tries to disconnect internet.

I wish I could give 0 stars. Run fast and don’t look back.Xfinity has the worst customer service ever. Nobody knows anything. They blacklist my eSIM on my phone after being with them for 7 years for mobile. I had to file a complaint with FCC. I almost missed important information about the closing on my home and my child’s iPad was even turned off because of their poor communication. They are the worse mobile phone service ever!!!!

Request to Xfinity applied offers. I never purchase a phone on credit; I always look for deals and pay in full to avoid debt. For several years, I have used the trade-in offer where you only pay the taxes. Last year, I went a  Xfinity Store , and the representative told me that for the offer, I only needed to pay the sales taxes for the phone I was interested in—a Samsung Galaxy S24—and send in the Samsung Galaxy S23. So, I did the trade-in, paid the taxes, and the person who assisted me assured me that I wouldn’t have to pay anything else, just send the old phone. I sent my phone and had to call them to have the trade-in credit applied, but they never did. Months passed, and I kept writing through the customer service chat, but they did nothing. Eventually, I called again and had to wait more than an hour on the phone, but they still didn’t solve the issue. I sent the old phone, but I later had to call to have the trade-in offer applied, and it seems it was applied incorrectly. I filed a claim over the phone, and after waiting about an hour, the representative told me I was correct. However, they also mentioned that I would receive a case response, which never arrived. As a customer of Xfinity for nearly 10 years, I prefer to go in person, but I feel scammed. This has happened before, where some sales representatives have added payments or plans that were not what they originally stated at the time of purchase. I went to Xfinity expecting good customer service but had the same terrible experience. I waited in line, and the employee was more interested in making me talk via video call with a tech support agent instead of reviewing my account. The tech support call had a lot of background noise from the speakers, making it hard to hear. After answering many questions and waiting for the employee to speak with their manager, my case was escalated. To my surprise, for the second time, I received a message with a case number on my phone, and about two hours later, another message saying the case was resolved—without any additional details, just “closed.” Since Xfinity seems to care more about protecting its poor customer service and misleading customers through dishonest agents. I have made four claims between phone calls and visiting the store, but on my Xfinity account page, the numbers for two of them are missing. I only have one case number on hand, and another one no longer appears in my system. I will be sending several photos related to the call I made in September, which lasted over an hour. Additionally, before that call, I had also contacted Xfinity support via chat, but they don’t always provide claim numbers. Now I have a terrible Xfinity internet plan that I haven't changed because apparently I can't cancel my service without losing this so-called deal that I've been trying to get for months. Can someone help me out or give me some advice? I'm so done with Xfinity that I'm actually considering canceling my nearly 10-year account because their customer service is just awful.

Horrible customer service, xfinity assistant takes you on a ring around the rosy ride after 20 calls the assistant can no way get anything done. Cell Service- extremely sad when the service 25 years ago ways way better, for over a month the service has been sporadic, can not receive calls, goes to voice mail and I don't even know i was getting a call. Lucky day I get a whole 2 bars. The hours spent is crazy trying to resolve this issue. So bad how I was treated there is not enough space to list. If I could give a negative number i would, like (-5) negative five

I did not sign up with Xfinitymobile.com. My service is with Xfinity essentials. I have no Xfinity app on my phone. I have been trying for over a month to order a low cost laptop with no success. Xfinity does not recognize their account number as valid. although they validly bill it and the account is paid in full! Xfinity, I wish to order a Laptop from you. A Dell PC. You have my info. Call, write, email, Messenger! BTW; I forgot to mention that all of Spokane is stuck with Comcast/Xfinity for ten or so more years because a failed Mayor by the name of Mary Verner, signed a monopoly agreement with them. Made them the official cable co. for Spokane for 25 years!