ComcastReviews of xfinitymobile.com

Worst service ever, xfinity mobile is a joke, not able to make phone calls for hours, you dial the number, the phone never rings, do not buy their service!

On going issues for over a month. Initially, started on Thanksgiving day. I was on the phone for an hour with no resolution! Asked for technician to home. A young man arrived & stated we had a voltage on the pole he needed to access, so he could not do the pole...totally understandable. PSEG called & fast forward, we're out on 12/24 & fixed the problem. Still waiting for xfinity return. A new modem was installed, also. Now, picture AGAIN pixelating & totally going out. Told they would "adjust" our bill: $4...can't believe this company! Their only saving grace was their technician!

I transferred my service on 3 iPhones from ATT to Xfinity with the promise I would receive a $500 gift card for two of the three phones that both had more than a $500 balance to pay off the phones. After transferring the numbers from ATT to Xfinity, I asked support via chat when I would receive the gift cards. After hours on live chat waiting for them to communicate and get direction from the "advanced team," I received the response I would receive the gift cards to my email on file that day. I did not receive the email so the next day I inquired on the status and was told they would arrive in my email that day. Long story short, they never came. I have a transcript of all the online chats with this communication and verification that I would be receiving two $500 gift cards. I then called and spoke to an agent who confirmed I would be receiving the gift cards in 3 to 4 weeks as it took some time for processing. After receiving nothing in that timeframe, I visited an Xfinity retail store to see if a live agent who spoke English as their first language could help. I spoke with Tadj. After sharing with him the chat transcripts and promises I received, he acknowledged what Xfinity promised, but then said there was nothing he could do about it. I then asked who can I talk to that can help with the situation. He told me no one and that I would not be receiving the gift cards as promised.

They lied to me on the xfinity mobile basically as the sale person setup the line (promised 1 year free trial), and then was charging me $40 per month right after. And the worst were the customer service called me on a Sunday morning and told me I was wrong, and I am the one responsible. I'm like seriously I'm out and cancelled the plan that morning. They should stop hiring those folks from India without training. These rude ladies should not be representing.

I like the phone plan and service, but the customer service is absolutely awful. As a longtime customer already dealing with a stressful situation, being given conflicting information by multiple agents and treated with outright rudeness was beyond frustrating. I’m normally a very calm and patient person, but this experience pushed me past my limit. The misleading information and disrespect alone are enough to make me seriously consider switching providers.

Wanted to upgrade a phone on an existing line. Called xfinity, busy so gave info for call back. No call back. Went online did live chat after getting a ridiculous price for the phone. Did live chat with agent who could not help me and said I needed to call again. Got another live agent later who helped me a bit more but told me in order to get better pricing needed to upgrade phone plan for that particular line. Couldn't give me discount till I upgraded the line. Went back and forth finally said I would. Took forever then she told me I had to change my password. Finally did that then the system didn't show change in password. She the told me had to call customer service again or she could schedule a call back. I was already THREE hours into this. I had to leave so I asked her to schedule me a call back praying they would actually call. Told me she couldn't give me a time. I hate Xfinity and I think this is last straw. I don't think I can deal with them anymore. Still haven't bought new phone either which seems totally ridiculous to do with them they don't deserve my business. I already have five phone lines and three additional devices...ugh!

I had a horrible experience with Xfinity mobile. I tried to switch to Consumer Cellular but Xfinity would not unlock my phone. I've spent hours on the phone and they keep saying they will unlock it but they don;t. Also, they say I owe a balance and I don't owe them anything. Don't use this company.

Comcast has been nothing but frustrating. Constant outages, slow customer service, and unexpected fees make the service feel unreliable and overpriced.