ComcastReviews of xfinitymobile.com

Trying to cancel my mobile phone service. No costumer service rep has the ability to cancel it. Every time they try to transfer me to a supervisor that can the call is dropped on there end. Now they know my cell number associated with the account wouldn’t you think they would call me back. NO the whole company is horrible

if I could give negative stars I would. Xfinity Mobile is the most crooked business out there. We had service with them for years and I had so so service in Illinois, but once we moved to Tennessee we could not get a signal to save our lives. We decided to cancel service, but had to pay off our devices . We did that and paid over $600. 00 in Order to disconnect. They would not give us the transfer PIN to move our service, so we lost our phone numbers. We spoke with them MULTIPLE TIMES to get the PIN. We were lied to about getting it emailed to us, and they knew we were disconnecting. We paid off our lines to the penny. Now they are saying that they disconnected our service for non payment and are going to charge an additional $81.89 for a month of service. We were paying over $300.09 a month. I am so frustrated with this company. Please do not use them, they will cheat you blind.

Do not go with Xfinity Mobile. Their customer service representatives lack integrity. They go to great lengths to lie and mislead customers just to get them to sign up for mobile service at all costs. They will not let you go until you sign up.

We switched our five church lines to Xfinity Mobile in July 2025. The salesperson and manager told us that tax exemption would be handled, taxes would be refunded once documentation processed, activation fees would be waived, Visa gift cards would be issued, device trade-ins would fully cover replacements, and our monthly line rate would be a specific amount. We followed up in August and September and were told again that the gift cards were coming and the tax exemption was processing. We provided all IRS 501c3 documentation as requested. None of these statements were honored. Taxes continued to be billed, gift cards never came, activation fees appeared, the line pricing was higher than quoted, and we are paying installments on devices we were told would be covered by trade-ins. Xfinity Mobile corporate later admitted that incorrect information was given at the point of sale but said there was no way to honor what was represented. This created financial harm and administrative burden to a nonprofit that relies on donor support. We have filed formal complaints with the right state and federal agencies and are sharing our experience to warn other nonprofits, churches, and consumers who might rely on verbal information from this store.

To be honest these people dont deserve no stars. I just got phone services 4 days ago. Both phones working fine. On the 4th day one of the phones said no net work. I spent several hours with the runaround. My phone still not working. Tomorrow im switching back to my old service. Get more experience people people. Time is money and I wasted alot today.

Xfinity mobile & Comcast definitely deserves this 1.1 rating. They have the worst customer service in the history of business. Four chat agents lied and said my issue was resolved and they actually didn't do anything. It's a scam to get customers to give good reviews after the chat. They refused to send immediate confirmation emails or texts and will not provide trouble ticket numbers. Stay away from this company as much as you possibly can. They are horrible!

I am astonished that a company could exhibit such pervasive incompetence and dishonesty. The representatives conducted unauthorized credit checks on two separate occasions, prompting me to submit two formal complaints to the FCC. Subsequently, they attempted to downplay the incidents despite the presence of incriminating evidence. Furthermore, their service is subpar.

The worst cell service and customer service. Calls drop constantly. Customer service issues: hours to get from the automated menu to a live agent. Chat agents cannot resolve issues. Will never use X-Finity Mobile again.