Worldwide ExpressReviews of wwex.com

DO NOT USE WWEX.COM! If UPS tries to force you to switch, call FedEx! YOU HAVE BEEN WARNED! Rates are good and that's how they lure you in. But I would gladly give all that I saved (and then some) if I could somehow go back in time and warn myself: DO NOT USE WWEX.COM Their web site is buggy. The sales rep will tell you, "oh it's new, they're still working on it" but that's a lie. Not one single bug that existed 8 months ago when I signed up has been fixed. In fact - NOTHING has changed on their website in that time. Support? They are being kind to themselves even using that word. There is no support. Rarely answer phones and never return calls in a timely manner. When you do get to speak to someone, they'll tell you "you have to email support and they will get back to you" (days later) I'm a small online retailer. To me, shipping is not a luxury, it's how I feed my family. I ship - or die. And I've been waiting TWO DAYS for a call or email to resolve the problem of them cancelling my daily pickup for reasons unknown (and yes - I pay EVERY bill same day it arrives). UPS won't give me the time of day. They just say "you gotta talk to Worldwide Express" (who refuses to talk to me) I had to drive 30 mile round trip today to deliver my packages to the closest UPS store. I'm switching to FedEx. I've used them in the past and had various other issues with them - but at least they answer the freakin phone!!

I was client shipping many fragile shipments with them. The last shipment arrived broken of which I filed a claim right away. They told me my rep didn’t get insurance which we always do, on top of me losing 3800$, they tried to charge me 1200 for taxes and duties which the recipient should have paid. I then get a letter from UPS saying my claim is denied because it was filed too late. These guys completely dropped the ball and customer service is horrible, they basically just stopped responding to me and my representative ghosted me. DO NOT USE WWEX! Worldwide Express support case #23273808: "MALICE IN WONDERLAND - W409486818 - Damage - Tracking# 1ZG2D8436704318597

Last year, I was forced by UPS to use Worldwide Express also known as Speedship. If I could give them -10 points, I would. Staff could not access shipping papers on several occasions. Bills that are paid show as unpaid. Phone is not being answered. Request for call back does not happen. Support requests on the website stay unanswered and answering e-mail receivables never get a response. Chat support just gave ne a different phone number and that is non-stop busy. I have been using UPS for 20 years. I guess not much longer. How in the world can a company operate like that.