Betty
My fur baby passed away in January and…
My fur baby passed away in January and I have not canceled the auto shipment I had scheduled for March. I I wrote to the helpline and explained the situation and apologized for the inconvenience. No matter the situation, if you neglect to handle your financial business, the ultimate result is your responsibility. Lennyn wrote back immediately, expressed her condolences and immediately refunded my purchase. That was surprising. But, that wasn’t the best part of this exchange. See, I was ready to accept the consequences. I understand business. I know it was my responsibility to cancel my autopay. Had the response been - sorry, but you set this up - I’d have lived with it and donated the product to the shelter. That wasn’t the response. The response was a full paragraph expressing condolences and assuring me of a refund that happened immediately. And, as wonderful as it is to get a no-hassle refund, it was the condolences, the support, the compassion with which this transaction was handled that impressed and comforted me the most. Thank you, Lennyn.
Response from WuffesMar 12, 2025
I’m so deeply sorry for your loss. 💔 Your kind words mean the world to us. Lennyn’s compassion is what we aim to provide to all our customers. Wishing you peace and comfort during this time. Thank you for sharing your experience with us. 🐾


