Tommy Boy C.
I called regarding a cancellation and…
I called regarding a cancellation and refund. Monica was able to cancel the subscription but said I would have to wait 90 days for a refund. We had started using the hip and joint supplement but our dog did not respond in time and had to be put down this week. That was disappointing but her service was very professional and polite.
Response from WuffesDec 6, 2024
I am truly sorry to hear about your loss, missing a fur friend is never easy. We are also sorry if the 90-day warranty was not clear, we just want to do things right, thanks a lot for the shout-out to Monica, is great to hear our team kindly assist you.