TK
Jania was great helping me
Jania was great helping me. She was very friendly. However I’m not understanding that if I sign up for a 60days FREE trial, why am I getting charged $85? It came right out of my account seconds after paying for what was supposed to be only the shipping. The ad and website are very misleading saying my card would be charged after the 60 day trial but it was already charged. The purpose of the free trial, was that I’m giving them to a friend to try,I thought I’d surprise her dog with them, and then, if she likes them, my friends going to subscribe and pay herself, not me.
Response from WuffesApr 13, 2025
Thank you so much for your kind words about Jania — we’re thrilled to hear she was friendly and helpful! That said, we’re really sorry for the confusion and frustration around the trial and charge. We understand how misleading that must have felt, especially when your intention was to gift this to a friend. Our goal is always to be as clear as possible, and it sounds like we may have missed the mark here. We’d love the chance to make this right and look into your account to see exactly what happened. Please reach out to our support team at [email protected], and we’ll take care of it right away. Thank you again for bringing this to our attention — your feedback truly helps us improve.