WuffesReviews of wuffes.com

Response from WuffesJan 21, 2026

Sentimos mucho lo que pasó 💚🐶 Entendemos tu molestia y no es la experiencia que queremos. Queremos ayudarte a solucionarlo cuanto antes 🐾 Por favor envíanos por DM el email o número de orden para revisarlo y apoyarte con la baja o devolución 💚 – Naida at Wuffes💚

Response from WuffesJan 14, 2026

Hola María Ángeles, Lamentamos sinceramente la preocupación y las molestias que esta situación le ha causado. Entendemos completamente lo frustrante que es ver un cargo y un envío que no esperaba, y le pedimos disculpas de corazón por ello. Queremos ayudarla y asegurarnos de que todo se aclare y se resuelva correctamente. Por favor, escríbanos directamente a [email protected] con los detalles de su pedido, y haremos todo lo que esté en nuestras manos para corregir esta situación y dejar todo en orden para usted lo antes posible. Gracias por informarnos y por darnos la oportunidad de hacer las cosas bien. Naida at Wuffes Customer Service.

Response from WuffesDec 12, 2025

We’re so sorry to hear about the trouble with your shipments — that’s definitely not the experience we want for you. Thank you for your kind words about the product itself, and we truly appreciate your patience while trying to get this sorted out. I’d love the chance to make this right for you. Please reach out to us again so we can take a closer look at the tracking and ensure a replacement gets to you without any further issues. Thank you for giving us a try, and we hope to earn back your trust. — Veronica at Wuffes 💚

Response from WuffesDec 4, 2025

I’m truly sorry for the frustration this has caused, and I completely understand how upsetting it is. We want to help right away with both canceling your subscription and checking the exact status of your order. Since we can’t request personal information here, please be so kind as to email us directly at [email protected] with your order number and the email linked. Once we have that, we’ll locate your package, clarify what happened, and make sure everything is resolved - Stephany at Wuffes

Response from WuffesDec 2, 2025

Hi LuRae, Thank you for your honest feedback and I’m truly sorry for how upsetting this experience has been. I can understand how frustrating it must feel to request a cancellation and still see a charge come through, especially during a stressful time when your pup isn’t able to take the chews at all. Even if an order is processing, we never want you to feel unheard or unsupported. If you send us an email to [email protected], we can absolutely review your account again and see what we can do to help. Your situation and your trust matter to us, and we want the chance to make this right. Thank you again for sharing your experience with us. – Naida at Wuffes Customer Service.

Response from WuffesNov 27, 2025

We’re so sorry for the frustration and inconvenience you’ve experienced — this is absolutely not the experience we want for any of our customers. I checked into your order, and it is currently scheduled to arrive on December 2nd. If it does not arrive by that date, please reach out to us directly and we will issue you a full refund right away. We also want to reassure you that we never charge again unless a subscription is intentionally active, and we’re always happy to help cancel or adjust any account to prevent unwanted charges. Thank you for your patience, and please let us know if there’s anything else we can do to help. 💚 — Veronica at Wuffes

Response from WuffesNov 24, 2025

We’re truly heartbroken to hear about the loss of your senior boy, and we’re so sorry that you had to repeat that during such a painful time. No one should have to go through that, and we sincerely apologize for the added stress this caused. 💔 We also understand your frustration with the renewal and shipping process. This isn’t the experience we want for any pet parent, and we’d really like the chance to make this right for you. Please email us at [email protected] with your order details so we can review the situation in full and work toward a resolution that feels fair and compassionate. With gratitude, Naida at Wuffes Customer Service.

Response from WuffesOct 7, 2025

Hi Clyde, We’re truly sorry to hear about your experience and completely understand your frustration. After carefully reviewing your case, we can confirm that your refund was fully processed on September 11, as verified in our system. Refunds typically take no more than 10 business days to appear, so at this point, your bank should be able to see the transaction. Please contact your bank associated with the Visa card ending in **9999 to verify the status, as it may already be reflected on their end. We’re deeply sorry for the inconvenience and truly wish this had been resolved sooner. Stephany at Wuffes