WuffesWe're the joint experts. From helping improve mobility to reducing pain and inflammation, our supplements are filled with scientifically-backed ingredients that help improve joint health from the inside out.
Wuffes (wuffes.com) has 3,999 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Valerie G.
Have not seen improvements in my pets mobility
Response from WuffesMar 4, 2024
We are sorry to hear that you haven't seen improvements in your pet's mobility. It can be frustrating when you're hoping for positive results and they don't materialize as expected. While every pet is different and may respond differently to supplements.If you have any questions or need further assistance, please don't hesitate to reach out to us.
Leslie M.
The delivery time is way too long. I had to follow up several times for my delivery.
Response from WuffesMar 4, 2024
We apologize for the delay in delivering your order and for any inconvenience this may have caused. We strive to ensure that our customers receive their orders in a timely manner, and we regret that we fell short of this standard in your case. We appreciate your feedback and will use it to improve our delivery process. If you have any further concerns or need assistance with your order, please don't hesitate to reach out to us.
Joanna L.
* Edit to my review* I tried it on my dog who is a 9 year old German shepherd/lab mix FOR 6 MONTHS. Wow talk about a horrible response to a customer concern. Blame the customer. When did I say it was a magic pill? Now I'm really glad that I cancelled my shipments. She weighs about 70 pounds. She was faking the large breed once a day dose. She started out with two and went to one. She just isn’t walking any better. I feel like she’s getting worse. Her front legs bend like the dogs in their advertising. So I guess I’ll try looking for something else I just don’t think it’s working the way they said it would.
Response from WuffesFeb 14, 2024
Hi there Joanna. Thanks for reaching out to us. I understand you are so eager to see improvements in your pup, we also get it! As much as we would like to sell a magic pill that will help out our furry friends from one day to another, that unfortunately doesn't exist. Wuffes, like any supplement, requires time, patience and discipline and with time you eventually see improvements, life changing and significant improvements. This is why we encourage you to use the product for a full 90 days before determining if it worked for your pup.
Monika B.
My 14 year old puggles loved them but after giving her one every day for half a year we didn’t see any improvement.
Response from WuffesFeb 14, 2024
Hi there! We are terribly sorry that the results weren't what you were expecting. W suggest checking this our Customer Service and we will gladly provide you a solution!
Amy A.
Be aware that the “90-Day Warranty” is LESS NOT a guarantee. I ordered Wuffe’s Hip and Joint for our senior dog. I was very hopeful that adding this to his daily routine would help reduce his stiffness and joint pain. I ordered the supplement through a promotion that included free shipping, only to realize a few days after placing my order that I was charged for shipping. I reached out to Wuffes and they promptly refunded the shipping amount. The order took almost 3-weeks to arrive. The product originated in Pennsylvania and was shipping to Arizona. They must use a discount shipping service to offset the free shipping. I would have preferred to pay the $9 for USPS 3 to 5 day service! By the time the product arrived, we were so excited and hopeful this would truly help Baxter and the box included a free sample of salmon oil. Baxter seemed to enjoy the chews for about 10-days, until one morning when he threw them up about a 1/2 hour after taking them. From that day forward he adamantly refused them. When reading the container with a magnifying glass for ingredients (yes - for real. No way the naked eye can read that small print), I noticed in extremely small print Refrigerated After Opening! I immediately contacted the company with the suggestion that they include this information in the order so it’s noticeable - maybe a separate note in the box would make all the difference. The company replied that it was only “suggested for freshness due to the salmon oil in the product” and refrigeration was not required. They offered to replace that jar with a one-time courtesy, which I declined. I opened the second jar out of concern that the opened product sitting out was what made him sick. He was now refusing the freshly opened bites. The most disappointing experience was when I realized Baxter was not going to take these chews. I even tried breaking them up in his food and then he refused his food all together. I remembered there was a 90-day return guarantee which actually influenced me to purchase 2 jars in the first order. Well after submitting my request with a full explanation I was notified by the company that they would be happy to provide me with a 60% Refund - what??? What about that 90-day guarantee? Then I looked up their policy on the website to find their “90-Day Warranty” seal. They do not refute to it as a guarantee, but a warranty and there is no mention of the type of resolution you will receive if you enact the “warranty”. Through this experience, I clearly am not a fan of this businesses practices or their product. We will be reverting to another brand with better business practices and a supplement that Baxter will actually accept. Buyer Beware.
Response from WuffesFeb 16, 2024
Hi Amy! Thank you for sharing your experience with us, and we're truly sorry to hear about the challenges you've faced with our product and service. We strive to provide high-quality products and excellent customer service, and we are sorry to hear that we did not meet your expectations. We understand your frustration and want to assure you that we take your feedback seriously. We will review our policies and procedures to ensure that they are clear and transparent for our customers. We appreciate your feedback and will use it to improve our products and services in the future. Thank you for giving our product a try, and we hope to have the opportunity to serve you better in the future.
seth W.
The product seems fine but very overpriced compared to what I can buy at even a more expensive pet store, and there have been shipping issues as well.
Response from WuffesDec 19, 2023
Hi Seth. Thank you for giving us such an honest review. Yes, the formula was improved, as the result of hard work and it is proof of how important are your pups for us because we want only the best for your dogs and we like to think about the price as an investment, because even though the price is a little bit higher, the benefits are way better. We are also sorry to hear about the unfortunate shipping issues you have had with us. As we try our best to provide exceptional service, some factors like shipping and handling are outside our control and issues like this can happen and more during this time of the year. If you need help in answering any of your questions, please feel free to write to us at [email protected] or give us a call at 307-317-4913!
Al M.
The products are excellent and my dogs love them but your service department is absolutely terrible, ive tried to get a refill on vitamins and end up with so much bone and joint my old dog will be gone before they all get used, i am afraid to order anything from your company
Response from WuffesDec 19, 2023
Hi there. Thank you for giving us your feedback as we strive to continue to improve our Customer Service. If you are having some issues with the supply you are receiving and the frequency set in your subscription. As soon as we have those two things established and solved, the problem shoukd be resolved. Please feel free to write to us at [email protected] or give us a call at 307-317-4913 and we will gladly help you out.
Suzanne M.
My dog likes them, but after using these for 8 months, they've made no difference except in my wallet.
Response from WuffesDec 19, 2023
Hi Suzanne. We are so sorry to hear about this news. Please know we will try every single alternative there is to ensure your pup does experience improvement by sending you samples of several products on us. Please feel free to write to us at [email protected] or give us a call at 307-317-4913 to do so!
