WuffesWe're the joint experts. From helping improve mobility to reducing pain and inflammation, our supplements are filled with scientifically-backed ingredients that help improve joint health from the inside out.
Wuffes (wuffes.com) has 3,999 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Gini M.
Your website was confusing and moved quickly without option to go back and correct or change.
Response from WuffesJun 21, 2026
Thank you for the feedback, we are passing this straight to the team!! DM us if you need any help with your order and we'll make sure you get sorted.
nate S.
The first order I placed with this company never showed up. So I contacted them and let them know, and it's still took weeks to get a refund after waiting 3 weeks for my order. I decided to give them a second chance, because my vet said they might help my dog out, so I ordered six containers of the hip and joint chews that came with 2 free bottles of omega 3 fish oil. After I paid 157. and change my receipt didn't show the free fish oil. i had to send a text message and they apologized and said that doesn't happen often. And they would make sure to add that to my receipt. I'd make sure they got shipped out with my order. then, when I get my order, there are only two containers of the chews, and no fish oil....I'll update when or if this ever gets resolved. I have screenshot of my transactions and their emails trying to explain away their very unprofessional customer service.
Response from WuffesJun 21, 2026
We are so sorry for this experience, this is absolutely not the standard we hold ourselves to and we completely understand your frustration. Please DM us directly with your order details and screenshots and we will make this right for you as a priority.
cindy W.
I do not want a subcription to this product. Do not sent or bill me for any future transactions. Thanks Cynthia Waldner.
Response from WuffesJun 21, 2026
Hi Cynthia, we completely understand! Please DM us your order details and we will make sure your subscription is cancelled right away.
Tony M.
After 3 months, I’ve seen no difference or change to my dogs behavior. She’s an 8 year old Labrador/Great Dane at 94 lbs. I’ve seen nothing such as your claims have stated.
Response from WuffesJun 18, 2026
Tony we are really sorry to hear this, three months with no results is absolutely not okay and that is not the experience we want for you or your girl at all. We take this seriously and we want to make it right. Every pup is different and a Labrador/Great Dane mix at 94 lbs may need a more tailored approach. Please dm us or reach out at [email protected] and our team will personally look into this and do everything we can to help. You and your girl deserve better than this and we are not going to leave you without a solution. Wuffes
Sonali
After a ton of research and explicitly asking the customer service team detailed questions about the product and the return policy, we ordered these. You have to order 3 at a time minimum. Our dog got extremely sick and almost died, and when I reached out for a refund, they said they only offer a refund after 90 days of dedicated attempts to take it. Our vet bill was well over $450 and our dog was sick for days. He’s a senior dog with joint pain and we just caused so much suffering to a little dog because of these. They refused to fully refund our purchase, when we could have easily sued for the vet bills at least. Terrible product, and a terrible company. They don’t care about your pet at all.
Response from WuffesJun 9, 2026
Hey Sonali, we are so incredibly sorry to hear this happened to your family. Hearing that your sweet senior pup got that sick and went through so much suffering is absolutely heartbreaking, and we apologize deeply for the immense stress this caused you. Our absolute top priority is the health and safety of our fur babies, so hearing an experience like yours is devastating to us. We also want to apologize for how your situation was handled when you reached out. It is never our intention to make a difficult time even harder, and we clearly missed the mark with our customer service response. This is definitely not the standard we hold ourselves to, and we want to ensure it gets handled properly. Please reach out and contact us again directly so we can escalate this, look into your account details, and fully make things right for you and your pup. We are here to support you. Wuffes Care Team
Jake
Didn’t help my dog whatsoever. I cancelled the subscription and was then charged again after cancelling. Customer service didn’t give full refund. Do not use this company!
Response from WuffesJun 9, 2026
We are so incredibly sorry to hear about this experience, and we apologize for the immense frustration this has caused you. Our main goal is always to support our pet parents and help our fur babies feel their best, so it is deeply disappointing to hear that the chews didn't help your dog whatsoever. We're sorry for the hassle with your subscription and our customer service team. Getting charged after you already cancelled is completely unacceptable, and it is definitely not the standard we hold ourselves to. We never want our pet parents to feel unheard or left hanging when trying to sort out an issue with a refund. We want to step in and fix this for you immediately. Please reach out to us directly or send us a message with your account details so we can look into the cancellation, process your refund, and make things right for you. Wuffes
Maureen N.
Terrible experience, do not trust this company! Ordered Wuffles for my senior dog and trusted their “90 day money back guarantee”. Unfortunately my dog will not eat the chews. She normally eats anything and everything, especially wrapped in roast beef. She spits these out every single time. I’ve tried crumbling them in to her food, mixing with peanut butter, every trick in the book. She will not get near them. As a matter of fact when i mixed in with her food (homemade chicken, rice and veggies that she gobbles up every day) she won’t even eat a bite of food. There’s something about these chews that she detests. I reached out to Wuffles via email explaining the situation and to request a refund and instead got back an automated response saying I need to keep feeding them to her for 90 days. I can’t do that if she won’t eat them! There’s no other way to reach “customer service” - I will file a complaint with BBB and will post negative reviews all over social media if I do not get an immediate response and refund.
Response from WuffesJun 4, 2026
We are truly sorry to hear about your difficult experience and for the frustration this has caused you 💚 This is absolutely not the level of care or service we aim to provide and we take your feedback very seriously. There must have been a misunderstanding or error with the response you received as our 90 day guarantee is designed exactly for situations like yours. If your dog will not take the product no matter what you try we fully honor our promise to make it right. Please send us your order details right away and I will personally ensure your refund is processed immediately. We appreciate you bringing this to our attention so we can correct this and do better. Thank you for giving us the chance to fix this for you 💚 Veronica at Wuffes
Kandice
My dog took only 2 and he had a bad reaction. Acting as if he couldn’t stand or walk. Acting very tired and no energy. Not eating. I immediately stopped giving them. He only had 2 and the side effects scared me 😔
Response from WuffesJun 4, 2026
I am so sorry this happened and understand how scary this is 💚 Please contact us directly with your order details and we will process your full refund immediately 💚 Veronica at Wuffes
