WuffesReviews of wuffes.com

Don’t buy unless you plan to “try out” the “subscription” they throw on you without you realizing it. Thought I had bought 1 one month supply only, and then I received an email this morning that my next order of wuffe’s was on its way. I just called the company to cancel and ask for a refund. They are crediting my account back after they receive the returned item. The website is very misleading and I do not trust any company who is not up front and uses sneaky tactics to lure in and create repeated customers instead of organically receiving repeated customers because their product and service are good. Nope. Not cool UPDATE (after receiving a reply from wuffes about what I wrote above.) *If you want to make it right, then you should refund my money immediately instead of making me wait over a week on the package to arrive to me and then for the package to return back to you. I really needed that 50 bucks you stole from my account. It’s just so silly to have to return. Wuffes should let me keep it..FOR the lack of transparency, which doesn’t seem that important to you AT ALL regardless of what you’re saying here, because the proof is in the pudding; a.k.a. (several past reviews from other customers complaining about your subscription trick too, so no I don’t think you care to solve the issue. The fact that Wuffes began their company by using this sneaky and dishonest subscription, SCREAMS that you don’t care about “transparency!”And what’s so dumb about it, is that most people in the real world need to “TRY” a product FIRST before they buy it again, or God forbid, a year’s subscription before they even test the product! —Frankly I think y’all spent all your money luring in customers like myself with cute Instagram ads. Ugh. MAKE IT RIGHT. Don’t just say that you want to without actually doing so. WALK THE TALK!

Apparently I signed up for a subscription that ships every two weeks and was unable to cancel online as it brought me to another screen so I thought I was all set. I called customer service and they did refund half and tell me how to return but then she hung up on me! I am grateful they returned half my money before I returned it and they have fantastic reviews so I'm hopeful. I can't speak to the chews yet because my dog won't eat them regularly.

I would give the product 5 stars, but their shipping is taking 15 days and I am now out of the product, which is truly helping my dog. BUT, there is NO WAY to communicate with the company except through a chat which is awful!!! Put in an email, then WAIT 15 minutes for a code that you have to put in 4 minutes, then states the code is EXPIRED!!! Tried the stupid "Chat" which received ZERO help, all AI automatic responses. Somewhere, this company is dropping the ball and letting my dog suffer. I have been using this product for a while, and have not had a problem since I am on auto renewal, but I can't get any help.

Exaggerated advertisement results - did not find this product effective for my dog's shakey hind leg. Also beware - this company is negligent about cancelling subscription and will not cancel an order even if you call before it ships. I won't ever sign up for product from this company again.

On my second order I did not receive an email indicating my order went through itr was being shipped. After several days I began getting emails that I left items in my cart. I checked there were no items in my cart. Received another email saying same thing. I called them explained I had received no confirmation of the order or shipping but was charged separately for two items on one order. I told them I keep getting emails saying I left items in my cart. They checked confirmed the order was received and charged. They didn't know why the emails were being sent because she could see the cart is empty. She sent order confirmation and then a tracking number. Post office sent a message that a order for label was received and it shipped the following day. I received the order today and then got another email stating I left items in my cart. I sent a follow up email to them asking them to fix that. They replied they are unable to but I could unsubscribe from that email. I told them I originally I did not receive confirmation of the order or shipped until I called about the cart. I am afraid I won't get any confirmation from them at this point for orders or shipping and dont want to deal with a business that does not have the ability to fix their own software issues.

I know wuffes has helped many dogs, however it did but help ours. He has been taking it for about 6 weeks and was just getting worse and worse, to the point where he couldn't stand more than a few seconds without his back end falling to the floor. We were fearful that we were going to have to have him put to sleep. I took him off it and back on cosequin, which he was taking before, and he was getting better within two days. I don't want to say anything bad about wuffes, because it has helped many, just not us.

I specifically did not sign up for authorship or renewal and was automatically billed. Although I did see a slight improvement in my dogs mobility, the side effects caused constipation and an anal gland issue.

We love the product, but the company signed me up for a subscription when I ordered a one time try out. They sent me more product, charged my card and now will not accept the extra product back and refund my money. I never even opened the extra box!! I shipped the return by UPS and they said they cannot accept it ..only from DHL! DHL is 47 miles away from us...I am 72 years old and feel as if I am being taken for a "ride".