M F.
My dog will not eat these
My dog will not eat these. She does not like the taste. I have tried everything to get her to take them. When I contacted customer service regarding the 90-day guarantee, I was told that the guarantee was only if I tried it for 90 consecutive days and it didn't cover the cost if your dog doesn't like the taste. BULLSHIT!!!! That is not a guarantee. How am i suppose to know if my dog will like the taste? I rec'd a refund of $16.xx when i spent $56.xx. How is that supposed to make me feel better? You should stand behind your product and refund the $. I was even willing to return the unused/unopened product, but was told you can't accept product once it's been opened/unpacked. The jars are sealed, so why not accept your product back? I am assuming (maybe my fault) that you know that some dogs don't like the taste of your product, so that is why the 90-day guarantee doesn't cover that. Again, total BULLSHIT!!!! Do better. You say you are a USA based company, so act like it. Take care of your customers and refund for the 90-day "guarantee". Or, don't call it a "guarantee" at all. Just sell the product and quit telling people there is a 90-day guarantee. I am hoping this reaches the right person in the company and you make it right. I would even be satisfied with a refund for 2 full jars (again, I will return the unopened containers to you). I intend to blast social media with negative reviews for this product if this isn't fixed. Offering me a measly refund is not the answer. DO BETTER!!!!!
Response from WuffesJul 21, 2026
We are truly sorry for this experience and we completely understand your frustration 💚 You are absolutely right that the guarantee terms should have been communicated clearly upfront and that did not happen here. That is on us and we sincerely apologize. The fact that your dog simply does not like the taste is not something you could have known before trying and you should not be penalized for that. Please reach out to us directly at [email protected] and reference this review and we will personally make sure this gets resolved properly for you. You deserve better than what you received and we want to make it right.